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54 Diageo Jobs
Process Excellence Capability Assistant Manager
Diageo
·
5-9 years
₹ 9 - 16.5L/yr (AmbitionBox estimate)
Gurgaon / Gurugram, Bangalore / Bengaluru
1 vacancy
Process Excellence Capability Assistant Manager
Diageo
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Advocate for and continuously improve the License to Operate model that our GBO Employee Experience teams (such as HR Operations and Workday/MyHUB Business Analysts) need to follow to fulfil HR processes in accordance with audit controls and KPI expectations,
- Partner with HR Operations & Process Management LT to sustain a network of Process Excellence Super Users, and drive that network to identify knowledge gaps, to help deliver training material, and to help share awareness of technology/process changes,
- Technically advise above stakeholders when gathering requirements to ensure developments are fit for purpose and captured/delivered in a standardised, controlled way, according to best practice and internal design principles.
- Establish LTO metrics in partnership with GBO Employee Experience team leadership.
- Stay up to date with industry best practice around LTO models that would optimise operational efficiency, improve employee experience, or add value to HR processes.
- Continuously monitor LTO compliance and take actions to improve compliance, in partnership with GBO Employee Experience teams.
- Establish and sustain a team of Key Users, involving them as champions in the change management process.
- Develop the Key User team, equipping them to help you identify knowledge and training gaps.
- Proactively partner with Workday Business Analysts, Global Process Owners, and MyHUB Business Analysts to identify future training needs because of technology or process changes.
- Communicate LTO metrics to key stakeholders, illustrating training opportunities and outcomes.
- Analyse HR CSAT feedback and Escalation data to identify customer-facing training opportunities.
- Be confident operating within a fast-paced environment, able to drive conversation quickly across multiple teams.
- Be a strong communicator, able to successfully engage and influence stakeholders at different levels of understanding to achieve progress.
- Partner with the HR Learning Operations to implement LTO training courses and scoring based off your analyses.
- Ensure new joiners and existing team members of GBO Employee Experience teams are included in the LTO model.
- Must have English-language fluency, able to articulate with excellent verbal and written communication skills.
- Must have proven experience in stakeholder management and ability to self-manage effectively.
- Must have proven experience in co-ordinating Key User / Super User teams, or in regularly identifying and solving training opportunities.
- Ideally 5+ years of experience working as part of a multinational HR Shared Services organization with exposure to different global markets.
- Ideally 2+ years of experience working within a process capability role, or of organising a Licence to operate model.
- Ideally certified as a Business Process Professional (CBPP), or Six Sigma Green Belt Professional, or a Professional in Learning and Performance (CPLP).
Employment Type: Full Time, Permanent
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What people at Diageo are saying
Rating based on 41 Assistant Manager
reviews
Anonymous · Finance & Accounting
in Bangalore / Bengaluru
It’s a very free atmosphere and culture, especially the managers. They do make us do lot of work, projects, improvements etc but I have never heard that any managers are controlling their people in terms of breaks, late login or early logout. As the people also are very responsible which keeps the environment very much calm and compose.
- Salary - Good
The structure or planning of organisational changes or communication can be improved, most of the time the communication do not reach everyone and at least not in a way they understand or participate. Mostly due to generic information passing via email or 1 or 2 sessions in zoom. This can be improved to make it more engaging but making it visually appealing.
Assistant Manager salary at Diageo
What Diageo employees are saying about work life
Diageo Benefits
Health Insurance 
Work From Home 
Job Training 
Soft Skill Training 
Free Transport 
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