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Process Excellence Capability Assistant Manager

5-9 years

₹ 9 - 16.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram, Bangalore / Bengaluru

1 vacancy

Process Excellence Capability Assistant Manager

Diageo

posted 5mon ago

Job Description

Job Description :
Context/Scope
The wider Employee Experience Team is part of Diageo Business Services, providing HR and Learning Admin/Operations support to 23,000 employees in 70+ countries worldwide and 8,000 colleagues in Joint Ventures and Diageo distributors. The team is a key enabler of process excellence and a strategic partner improving employee experience.
The MyHUB HR & Process Excellence Capability team within the Process Excellence area drives a collaborative global HR technology and process change culture. We are strategic partners who advocate and enable MyHUB (powered by the ServiceNow platform) HR technology changes as well as fostering a Process Excellence Key User community throughout GHRO.
Purpose of Role
The Process Excellence Capability Assistant Manager has 3 main spans of control:
  • Advocate for and continuously improve the License to Operate model that our GBO Employee Experience teams (such as HR Operations and Workday/MyHUB Business Analysts) need to follow to fulfil HR processes in accordance with audit controls and KPI expectations,
  • Partner with HR Operations & Process Management LT to sustain a network of Process Excellence Super Users, and drive that network to identify knowledge gaps, to help deliver training material, and to help share awareness of technology/process changes,
  • Technically advise above stakeholders when gathering requirements to ensure developments are fit for purpose and captured/delivered in a standardised, controlled way, according to best practice and internal design principles.
Top Accountabilities
The Process Excellence Capability Assistant Manager is accountable for ensuring teams working in the GBO Employee Experience space are supported by / compliant with a Licence to Operate (LTO) model and for partnering with Employee Experience teams to identify / resolve operational training gaps.
  • Establish LTO metrics in partnership with GBO Employee Experience team leadership.
  • Stay up to date with industry best practice around LTO models that would optimise operational efficiency, improve employee experience, or add value to HR processes.
  • Continuously monitor LTO compliance and take actions to improve compliance, in partnership with GBO Employee Experience teams.
  • Establish and sustain a team of Key Users, involving them as champions in the change management process.
  • Develop the Key User team, equipping them to help you identify knowledge and training gaps.
  • Proactively partner with Workday Business Analysts, Global Process Owners, and MyHUB Business Analysts to identify future training needs because of technology or process changes.
  • Communicate LTO metrics to key stakeholders, illustrating training opportunities and outcomes.
  • Analyse HR CSAT feedback and Escalation data to identify customer-facing training opportunities.
  • Be confident operating within a fast-paced environment, able to drive conversation quickly across multiple teams.
  • Be a strong communicator, able to successfully engage and influence stakeholders at different levels of understanding to achieve progress.
  • Partner with the HR Learning Operations to implement LTO training courses and scoring based off your analyses.
  • Ensure new joiners and existing team members of GBO Employee Experience teams are included in the LTO model.
Qualifications and Experience Required
  • Must have English-language fluency, able to articulate with excellent verbal and written communication skills.
  • Must have proven experience in stakeholder management and ability to self-manage effectively.
  • Must have proven experience in co-ordinating Key User / Super User teams, or in regularly identifying and solving training opportunities.
Additional Requirement
  • Ideally 5+ years of experience working as part of a multinational HR Shared Services organization with exposure to different global markets.
  • Ideally 2+ years of experience working within a process capability role, or of organising a Licence to operate model.
  • Ideally certified as a Business Process Professional (CBPP), or Six Sigma Green Belt Professional, or a Professional in Learning and Performance (CPLP).
Worker Type :
Regular
Primary Location:
Bangalore Karle Town SEZ
Additional Locations :
Gurugram
Job Posting Start Date :
2024-09-17

Employment Type: Full Time, Permanent

Read full job description

Diageo Interview Questions & Tips

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Top Diageo Assistant Manager Interview Questions

Q1. How would you deal with the problem with a retailer and increase the shop share in that particular outlet?
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What people at Diageo are saying

3.9
 Rating based on 41 Assistant Manager reviews

Likes

It’s a very free atmosphere and culture, especially the managers. They do make us do lot of work, projects, improvements etc but I have never heard that any managers are controlling their people in terms of breaks, late login or early logout. As the people also are very responsible which keeps the environment very much calm and compose.

  • Salary - Good
  • +6 more
Dislikes

The structure or planning of organisational changes or communication can be improved, most of the time the communication do not reach everyone and at least not in a way they understand or participate. Mostly due to generic information passing via email or 1 or 2 sessions in zoom. This can be improved to make it more engaging but making it visually appealing.

Read 41 Assistant Manager reviews

Assistant Manager salary at Diageo

reported by 176 employees with 3-15 years exp.
₹6.7 L/yr - ₹18 L/yr
55% more than the average Assistant Manager Salary in India
View more details

What Diageo employees are saying about work life

based on 884 employees
66%
50%
48%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Diageo Benefits

Health Insurance
Work From Home
Job Training
Soft Skill Training
Free Transport
Team Outings +6 more
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Diageo Bangalore / Bengaluru Office Location

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Bengaluru Office
Karle SEZ, 100 Feet Kempapura Main Road, Opp Nagavara Lake, Nagavara, DadaMastan Layout, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045, India Bengaluru
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