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Business Development Manager - Key Accounts
DHL Supply Chain
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Executes global/regional sector strategy on country level (as aligned with global sector structure)
- Manages relationship with CSI/MNC as customer point of contact on country level
- Wins, retains and develops Strategic Customers
- Plans and manages accounts
- Coordinates with CRM s on account planning, customer enquiries, business reviews, etc.
- Good understanding of sector issues in the global forwarding industry and knowledge on DGF products (AFR/OFR) and business models; experience with customers
- Customer management experience
- Ability to identify customer needs by gathering information and building long-term relationships
- Sector Head (solid)
- If no Sector Head, reports to Head of Key Account Management (solid); the same applies if no additional Sector Head justified as per span-of-control guidelines.
- Manages relationship of a defined number of CSI/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)
- Seeks and prospects for Strategic Customer targets to win new customers
- Ensures that Key Account activities are aligned with global/regional sector strategy
- Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
- Works on regional customer initiatives and for implementing global business plan contents
- Plans and manages accounts
- Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLAs & SOPs)
- Coordinates with CRM s on account planning, customer enquiries, business reviews, etc.
- Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
- Consults CRMs and Sector Heads on potential solutions and best practice
Employment Type: Full Time, Permanent
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DHL Supply Chain Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
Free Transport 
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