Manager - Key Accounts

Job Category: Key Account Management

Job Type: Full Time

Job Location: Mumbai Noida

WHAT IS EDENRED?
Edenred is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow.
Accentiv India delivers end-to-end loyalty solutions from loyalty program development to loyalty software implementation to rewards management and last-mile fulfilment. As a reputed full service rewards & loyalty company, Accentiv India manages several award-winning programs across various industry verticals in India. We deliver loyalty software and solutions for our diverse portfolio of B2B, B2C and B2E clients. Our solutions include channel/ customer/influencer loyalty programs, employee rewards & recognition and points-based reward programs. We deliver more than 8 million digital rewards for our 250+ clients every year.

YOU WILL VIBE WITH US
To sustain and grow the business from existing clients by delivering exceptional service To achieve this through relationship building, regular planning, proactive thinking, strategizing and client competition mapping. To be able to bring in more Business to the company through Upsell/Cross sell from Existing & New clients.
The main responsibilities are:
Researches Customer s business and prepares thoughtful questions and insights in advance of customer meetings
Asks layered, open-ended questions to understand and clarify Customer s objectives and challenges beyond surface-level detail
Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer s organization
Shifts communication style and content to fit the needs of different stakeholders
Leads with Solutions, not products, when making recommendations aligned to Customer objectives
Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together
Thinks commercially and applies business acumen when crafting & negotiating commercial agreements
Uses data and insights to support investment recommendations or overcome customer objections
Proactively mitigates churn risk by adopting a smart, customer-centric approach
Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI
Drives Customer growth by proactively identifying opportunities to deliver greater customer value
Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens
Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success
Practices humility and asks for help from colleagues when faced with a challenge or unknown
Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles
Maintain excellent client relationship to ensure high NPS score

WE WILL VIBE WITH YOU
Requirements:
Bachelor s degree (or higher) in Business Administration or relevant discipline
5-8 years of experience in similar industry
Able to work independently with minimum supervision and achieve stretch targets
Able to manage multiple-task, Workload and priorities
Excellent interpersonal communication
Fluent in English, both written and oral
Strong negotiation and accurate forecasting skills
Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
Excellent communication, negotiation and forecasting skills
Demonstrated ability to find and manage high-level business in an evangelistic sales environment
Ability to gather and use data to inform decision making and persuade others
Ability to assess business opportunities and read prospective buyers
Ability to orchestrate the closure of business with an accurate understanding of prospect needs
Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
Good working knowledge in MS office

Suggested skills:
Negotiation skills
Communication skills
Multithreading

EXPECTED START DATE
Immediate

OTHER DETAILS
N.A.

We are an end to end Digital First Rewards and Loyalty solutions provider. We are at the forefront of innovation and constantly evolve our solutions to meet the needs of our clients and their stakeholders while keeping security at the core of all that we do.