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Key Accounts Manager
Smartworks
posted 5mon ago
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Job Description
- A Key Accounts Manager is responsible for managing and nurturing relationships with key clients or customers of a company
- Their primary focus is on building long-term partnerships, maximizing customer satisfaction, and driving business growth within the key accounts
- Here are some key responsibilities and tasks associated with the role of a Key Accounts Manager:Relationship Management: Developing strong relationships with key clients by understanding their business needs, goals, and challenges
- This involves regular communication, conducting meetings, and building rapport with key stakeholders
- Account Development: Identifying opportunities for account growth and expansion within the key accounts
- This may involve cross-selling or upselling additional products or services, identifying new business opportunities, and developing strategies to increase revenue and market share
- Customer Retention: Ensuring high levels of customer satisfaction and retention within the key accounts
- This includes proactively addressing customer concerns, resolving issues, and acting as the primary point of contact for any service-related inquiries or escalations
- Strategic Planning: Collaborating with internal teams, such as sales, marketing, and product development, to develop strategic account plans
- These plans outline the objectives, strategies, and action steps required to meet customer needs and achieve business goals
- Performance Monitoring: Tracking and analyzing key performance metrics and indicators for the key accounts
- This includes monitoring revenue growth, customer satisfaction scores, market trends, and competitive activities to identify areas for improvement and develop proactive strategies
Employment Type: Full Time, Permanent
Functional Areas: Accounting/Finance
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