Transport Manager

Role Profile

Role title Regional Transport Manager Corporate DivisionLogisticsBusiness DivisionDSCBusiness UnitDSC India Overall Role PurposeTo implement the domestic transportation strategy in the given geographical area in India in line with DSC’s wider strategy. Support the development of new business opportunities and to ensure that DSC transport networks are capable of growing in scale and complexity to meet our customer’s requirements. Enable commercial arrangements with subcontractors allowing DSC to meet its profit aspirations for the transport networks. Ensuring DSC complies with legal requirements for its Domestic Transport operations. To meet KPIs on cost, profit and service quality.

To manage operations at a transport branch comprising of CFS, Clearing, and forwarding, container trucking, yard management and customer co-ordination. Reports toHead of Transport OperationBand Date approved28th October 2015

Accountabilities
Key activitiesOverall goals / Typical measuresImpact

• Manage transportation business within the region to meet / exceed budget.
• Develop network and operational capability to meet customer requirement.
• Manage customer specific KPIs
• Makes business and managerial decisions and recommendations in order to achieve business and financial results, prevent loss of partnership and eliminate the risk of substantial expenditures of time, human resources and/or funds.

• Revenue
• Budget
• KPIs

Customer

• External
• Internal
• Maintain strong and effective relationships with key domestic transport customers with in the region.
• Manage the operations at all sites through site managers / transport teams.
• To review performance and cost from time to time.
• To arrange EXIM movements & controlled EXIM contractors & CHA dealing for C & F.
• Provide senior account management leadership as required for major Domestic Transport service customers
• Working with Business Development to support the achievement of grow East strategy
• Liaison with authorities as required
• Maintenance of operating licences and meeting compliance and safety standards

• Customer satisfaction
• Budget
• KPI
• Safety and compliance KPI

Stakeholder

• External
• Internal
• Working with customer for greater understanding and business improvement.
• Site performance review.
• Participate in the management / understanding of other key suppliers including fuel, maintenance, tyres, breakdown services etc.
• Liaison with authorities as required

Maintenance of operating licences

Manage new business rollout
Develop regional strategy to grow / operate business in new territory.

• Savings generated
• Growth
• Delivery on-time
• Cost / unit
• Failures
• Accidents / Claims
• SLA / SOP audit
• Existence of Contracts

Process

• Ensure operating teams meet our contractual commitments for service, cost and reporting.
• Review P&L for transport operations and work on achieving targets.
• Periodically, KPI reporting across transport operations in the region.
• Effective sub-contractor management programme to ensure contracts are in place with carriers, SLA’s have been agreed & that SOP’s are clearly understood & appropriate trainings to each sub-contractor is imparted.
• Ensure Quarterly Business Reviews with key suppliers using a scorecard to provide feedback and track progress are undertaken.
• Provide industry knowledge management to ensure continued legal compliance
• Maintain links with the industry and appraise potential acquisition targets

People - Management

• Oversees the overall people processes to ensure compliance with Human Resources policies
• Estimates staffing needs and schedules and assigns work to subordinates
• Ensure that all posts are filled with high quality personnel, and in conjunction with HR that appropriate training, development and reward mechanisms are in place to attract, retain and motivate employees to achieve required performance levels.
• Co-decides with HR Department in the recruitment and selection processes of open positions with in the region.
• Develops performance targets and goals and evaluates it against those targets and goals for his team.
• Provides management leadership and motivation to all staff within the areas of responsibility
• Identifies training and development needs and areas and gives managerial support in training and development programs for subordinate managers
• Promotes career development
• Ensures the promotion of discipline among employees in areas of responsibility
• Manages underperformance of subordinates.

Skills / Qualifications
Key capabilities

General Skills

• Good understanding of Indian Transport Market, Network, Practices, Tariff, Regulation.
• Project management skills
• Cross-cultural management skills
• Strategic thinker to deliver initiatives
• Negotiation skills
• Commercial awareness, Customer focused
• Communication and presentation skills
• English language skills
• Computer literacy

Business Competency
Customer Orientation: Focused on identifying and understanding customer’s needs. Assist customers in an efficient and engaging manner.
Planning & Organizing: Set clear and realistic goals and objectives. Establish courses of action and sequences of steps to ensure that activities and objectives are efficiently achieved. Good personal organizational skills. Schedule time effectively and uses efficient work methods and tools.
Decision Making: Timely and appropriate choices based on accurate analysis and experience. Use of sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
Business Acumen: Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company.
Cross Border Thinking: Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.
Strategic Focus: Able to discern key trends in the transportation business, identify opportunities and formulate strategies to take advantage of such trends and opportunities.

Leadership Skills
Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve DHL's capability to achieve the strategic vision.
Building and Leading Teams: Knows the skills of the team. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.

Personal
Influencing: Able to persuade others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.
Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, clarifies information as needed.
Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Not easily deterred when obstacles or delays are encountered.
Expected years of experience (Minimum)

• Minimum 10 – 15 years experience in logistics management
• Background of customer relationship management

Expected Educational Qualifications
- Bachelor’s degree in any field

Area of expertise: Clearing and forwarding, Container trucking, Yard management, customer co-ordination


Career / Role Development

Expected next roles
RTM of other larger region in the country