ServiceNow Developer - ITSM Module (8-11 yrs)

Role : ServiceNow Developer

Experience : 8+years

Location : Hyderabad/Chennai

Work Mode: Hybrid

Required :

Must have :

- Strong experience with ServiceNow IT Service Management (ITSM), particularly Asset Management.

- Hands-on experience configuring CMDB (Configuration Management Database) to track hardware assets, relationships, and dependencies.

- Ability to align Hardware Asset Management processes with CMDB best practices.

- Strong experience configuring ServiceNow notifications, alerts, and approval workflows for asset lifecycle events.

- Proficiency in Flow Designer and Workflow Engine to automate business processes.

Job Description :

We are seeking a talented and motivated ServiceNow Developer with expertise in ITSM (IT Service Management) and CMDB (Configuration Management Database) to join our team. As a ServiceNow Developer, you will be responsible for customizing and configuring the ServiceNow platform, ensuring the effective management and integration of IT services and assets across the organization.

Key Responsibilities :

ServiceNow Development & Configuration :

- Develop, configure, and implement ServiceNow ITSM modules such as Incident Management, Change Management, Problem Management, Service Request Management, and Knowledge Management.

- Work on CMDB and asset management processes, ensuring accurate and efficient management of configuration items (CIs).

- Customize ServiceNow forms, workflows, notifications, UI policies, UI actions, business rules, and other platform elements.

Integration & Scripting :

- Implement integrations between ServiceNow and other enterprise tools and systems (e.g., monitoring tools, third-party applications, etc.).

- Write and maintain business logic and scripting in JavaScript, including server-side and client-side scripts (e.g., GlideRecord, GlideAjax, REST API, etc.).

Technical Support & Troubleshooting :

- Provide support for the ServiceNow platform, resolving issues and ensuring the smooth functioning of ITSM processes and CMDB data management.

- Collaborate with the team to troubleshoot, identify, and resolve complex issues within the ServiceNow platform.

Requirement Gathering & Process Design :

- Work closely with business stakeholders to gather requirements for new features, enhancements, and processes in ITSM and CMDB areas.

- Assist in mapping and aligning business requirements with ServiceNow capabilities, ensuring efficient process flows.

Testing & Documentation :

- Conduct testing of developed applications and functionality to ensure adherence to quality standards.

- Develop and maintain detailed documentation on solutions, processes, configurations, and customizations.

Required Skills & Qualifications :

ServiceNow Development Experience :

- Proven experience working with the ServiceNow platform (especially ITSM and CMDB).

- Strong knowledge of ServiceNow's core modules (Incident Management, Problem Management, Change Management, Service Catalog, etc.).

Technical Skills :

- Proficiency in JavaScript, GlideScript, and ServiceNow scripting techniques (e.g., GlideRecord, GlideAjax).

- Experience in ServiceNow CMDB, data modeling, and relationship mapping.

- Familiarity with ServiceNow's REST API and integration techniques.

Certifications :

- ServiceNow Certified System Administrator (CSA) certification required.

- ServiceNow ITSM and CMDB certifications are a plus.

Problem-Solving & Analytical Skills :

- Strong troubleshooting skills with the ability to diagnose and resolve complex platform issues.

- Analytical and process-oriented mindset with attention to detail.

Communication & Collaboration :

- Excellent communication skills to interact with stakeholders, developers, and end-users.

- Ability to work in a team environment and collaborate effectively across departments.

Preferred Qualifications :

- Experience with ServiceNow Orlando or newer versions.

- Familiarity with other ITIL-based processes or certifications.

- Experience with ServiceNow Discovery and Service Mapping modules is a plus.

- Understanding of ITIL principles and practices.

Education :

- Bachelor's degree in Computer Science, Information Technology, or a related field