ServiceNow Developer - ITSM Module (5-12 yrs)

Job Description :

Mandatory :

ServiceNow Developer + Integration + Scripting + ITSM (Any one : CSM,HRSD,CMDB,GRC,Service portal)

Good to have :

- Good Communication and presentation skills, Client handling.

- Java Scripting knowledge and hands on experience on it.

- Hands-on with ITIL Process implementation.

- Service-now for custom Application Design & Development.

- Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.

- Hands-on design, development and deployment experience with the Service-now platform.

- Good at creating required information for Reporting and Dashboards

- Knowledge of ITIL methodologies and processes.

Technical Expertise :

- Creation of script based Assignment and Approval rule.

- Creation of Business Rule, UI Action by using Glide script.

- Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called.

- Creation of custom related list.

- Creation of Access Control List with the help of Scripting.

- Creation of Script based UI Policy and Client Script.

- Debugging script

- Creating and customizing UI and pages using Jelly

- Working with complex Log Files.

- User Administration

- Web Service Integration

- User Interface Level Integration

- MID Server Integration

- Use of Import Sets for data loading from external file or database to the service-now.com

- Knowledge of ITIL V3 processes