PureSoftware - ServiceNow Developer - ITSM Module (7-9 yrs)

Job Description :

- 7+ years of professional experience in a similar role, working with ServiceNow, including the IT Service Management (ITSM) module.

- Experience with additional modules (Event Management, AI Ops, IT Business Management and GRC, Integrated Risk Management, Privacy Management, Vendor Risk Management, Third Party Risk Management ,CMDB) is an advantage

- At least 2 years' experience in successfully integrating ServiceNow with other systems via APIs and Integration Hub (spokes)

- A thorough understanding from a previous role of the IT infrastructure (servers, storage, network, cloud) and applications

- Knowledge of ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules

Roles and Responsibilities :

- Configure and develop the ServiceNow platform based on business requirements from cross-functional teams.

- Transform ServiceNow business requirements into a viable technical solution.

- Design, develop, test, and implement ServiceNow solutions in alignment with industry best practices.

- Implement integrations with other Saxo systems/applications using API, Integration Hub, and other integration methods

- Mentor and provide technical guidance to an existing team of ServiceNow admin and developers

- Manage the ServiceNow platform for optimal performance including but not limited to monitoring, upgrades, and access

- Respond to complex issues and requests related to ServiceNow.

- Troubleshoot reported issues to determine a viable solution.

- Escalate to the vendor when needed

- Maintain integrity and security of system

- Follow the change process and furnish required artifacts (install results, test results, etc.)

- Prepare and execute test cases (unit and system testing) and work with the team to further build up the automated test suite

- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.

- Collaborating with cross-functional teams to identify and prioritize business requirements

- Writing clean, efficient, and maintainable code requires expertise to achieve.

- Code reviews and quality control checks should be undertaken as part of every project to guarantee

maximum efficiency and productivity.

- Debugging and fixing technical problems

- Producing and running test cases to guarantee software quality.

- Documenting code and application functionality

- Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.