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DBS Bank
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121 DBS Bank Jobs
Associate, Product Manager- Remit Branch & Digital Channel management
10-12 years
Mumbai
1 vacancy
Associate, Product Manager- Remit Branch & Digital Channel management
DBS Bank
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Drive remit business for all the segments
- Develop platform for inbound remittances
- Partnership with fintech for outbound remittances under Para 10 of Master Direction Miscellaneous
- New product launches : Forex Travel Card, Physical currency at key metro branches
- Optimizing the User Experience
- Adhere to financial regulations and compliance standards.
- Product development: Collaborate with cross-functional teams to conceptualize, design, and develop innovative foreign remittance products that meet customer needs and regulatory requirements
- Market Research: Conduct thorough market analysis to identify trends, competitor offerings, and customer preferences in the international money transfer landscape especially on inbound remittances, travel card, physical currency etc.
- Data Analytics: Collecting / interpreting data and report the results back to the relevant members of the business. Identify patterns and trends in data sets
- Regulatory Compliance: Ensure products adhere to relevant financial regulations and compliance standards in different regions, working closely with legal and regulatory affairs teams
- User Experience: Focus on optimizing the user experience by incorporating user feedback and leveraging design principles to enhance the usability and efficiency of foreign remittance platform
- Partnership Management: Cultivate and manage relationships with payment processors, fintech, travel companies, Education consultants and other stakeholders involved in the foreign remittance ecosystem.
- Marketing Support: Collaborate with marketing teams to develop effective campaigns and promotional materials that highlight the benefits of the foreign remittance products to target audiences
- Customer Support: Work closely with customer support teams to address inquiries, resolve issues, and gather valuable insights for continuous improvement. Establish mechanisms for collecting feedback from customers, internal teams, and external partners, using this input to refine and enhance foreign remittance offerings.
- Training: Provide training sessions and educational materials to internal teams and external partners to ensure a thorough understanding of foreign remittance products and services. Visit the branches to activate the branches on online platform and fx products
- 10-12 Years of experience in remittances or NRI team.
- MBA or CA
- Relationship management
- Data Analytics
- Training team member
- Disciplined approach
- Effective Marketing skills
- Well versed with Data Analytics Tools
- Well versed with remittances inbound and outbound arrangements.
- Worked with digital and marketing team to activate/penetrate the business segment.
- Management of internal and stakeholders for acquisition and deepening of remit wallet share.
- Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.
- Close interaction with Platform, marketing, ecosystem team to develop and update remittances products
- Performance through Value Based Propositions
- Ensure customer focus by delighting customers & reduce complaints
- Build pride and passion to protect, maintain and enhance DBS image and reputation
- Enhance knowledge base, build skill sets & develop competencies
- Execute at speed while maintaining error free operations
- Maintain the highest standards of honesty and integrity
Employment Type: Full Time, Permanent
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What people at DBS Bank are saying
Rating based on 2 Product Manager
reviews
Anonymous · Product Management
in Mumbai
- Work life balance - Amazing HR policies (Infact best you can get out there) - Good Organization culture - Good people to work with
- Salary - Good
- Not good for long run as learning curve gets reduced - Not so good appraisals (Infact worst in the market from 2019-2022) - Slow movement of things - Very bureaucratic
- Promotions - Bad
Product Manager salary at DBS Bank
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