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DBS Bank
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105 DBS Bank Jobs
Senior Officer, Specialist, Operations, Client Services
5-10 years
₹ 4 - 9L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Senior Officer, Specialist, Operations, Client Services
DBS Bank
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
the client, Central Operations, Business unit, Branch, Bizcare India and other stake holders to ensure both
transactional and non-transactional gets addressed and resolved. Drive metrics to ensure seamless servicing.
contact for the client for all trade transactions.
- Managing day to the transaction of trade, cash, and loan for the IBG set of customers.
- Own the Customer Transaction end to end.
- Strengthen relationship with the various stake holders like branches, Relationship Managers and strengthen internal teams to resolve all queries and issues promptly.
- Ensure that the self KPI s and KRI s are managed and maintained as per the group s expected standards.
- Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines.
- Maximise customer satisfaction, retention by maintaining Top of the Class” service standards in all client interactions (both internal clients and external clients).
- Should have working knowledge of various Trade Products related to Documentary Letters of Credit,
Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts - 5+ years of Work Experience in handling the Trade Finance, cash, and loan products.
- Excellent Client / Customer management skills, business orientation
- To manage processes and metrics on a day-to-day basis
- To provide proper guidance and support to the team as required, capability to identify areas of risk and
ensure proper mitigates and controls are put in place. - Well versed with RBI master directions
- High Emotional Intelligence required to connect with and help customers. Ability to think aloud and
empathise with customers.
- Graduate / Postgraduates from Reputed Institutes.
Employment Type: Full Time, Permanent
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What people at DBS Bank are saying
Rating based on 26 Senior Officer
reviews
Anonymous · BFSI, Investments & Trading
in Bangalore / Bengaluru
facilities are good
- Skill development - Good
growth is not that great for all of the employees
Senior Officer salary at DBS Bank
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