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92 DBS Bank Jobs
Analyst, Client Service Manager
6-10 years
Bangalore / Bengaluru
1 vacancy
Analyst, Client Service Manager
DBS Bank
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Client Servicing for Trade Finance Operations
- Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions
- Capable managing the Customers and handling queries for Trade Finance products
- Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
- Own the Customer Transaction end to end
- Ensure that the self KPI s and KRI s are managed and maintained as per the group s expected standards
- Advise the client on the trade transactions
- Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions
- Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
- 5+ years of Work Experience in handling the Trade Finance products
- Excellent Client / Customer management skills, business orientation
- To manage processes and metrics on a day to day basis
- To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place
- Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products
- Drive Performance Through Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
- Enhance Knowledge Base, Build Skill Sets & Develop Competencies
- Invest in Team Building & Motivation through Ideation & Innovation
- Execute at Speed While Maintaining Error Free Operations
- Develop a Passion for Performance to Grow Talent Pool
- Maintain the Highest Standards of Honesty and Integrity
Employment Type: Full Time, Permanent
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