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105 DBS Bank Jobs

Analyst, Client Service Manager

6-10 years

Bangalore / Bengaluru

1 vacancy

Analyst, Client Service Manager

DBS Bank

posted 3mon ago

Job Description

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
  • Client Servicing for Trade Finance Operations
Key Accountabilities
  • Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions
Job Duties & Responsibilities
  • Capable managing the Customers and handling queries for Trade Finance products
  • Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
  • Own the Customer Transaction end to end
  • Ensure that the self KPI s and KRI s are managed and maintained as per the group s expected standards
  • Advise the client on the trade transactions
  • Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions
Required Experience / Competencies
  • Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
  • 5+ years of Work Experience in handling the Trade Finance products
  • Excellent Client / Customer management skills, business orientation
  • To manage processes and metrics on a day to day basis
  • To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place
Education / Preferred Qualifications
  • Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products
DBS India - Culture & Behaviours
  • Drive Performance Through Value Based Propositions
  • Ensure Customer Focus by Delighting Customers & Reduce Complaints
  • Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
  • Enhance Knowledge Base, Build Skill Sets & Develop Competencies
  • Invest in Team Building & Motivation through Ideation & Innovation
  • Execute at Speed While Maintaining Error Free Operations
  • Develop a Passion for Performance to Grow Talent Pool
  • Maintain the Highest Standards of Honesty and Integrity

Employment Type: Full Time, Permanent

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Top DBS Bank Manager Client Servicing Interview Questions

Q1. Query and Matrix Problem Statement You are given a binary matrix with 'M' rows and 'N' columns, initially consisting of all 0s. You will re ... read more
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What people at DBS Bank are saying

Manager Client Servicing salary at DBS Bank

reported by 1 employee with 14 years exp.
₹22.5 L/yr - ₹28.8 L/yr
212% more than the average Manager Client Servicing Salary in India
View more details

What DBS Bank employees are saying about work life

based on 1.9k employees
54%
51%
51%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

DBS Bank Benefits

Health Insurance
Free Transport
Job Training
Work From Home
Soft Skill Training
Cafeteria +6 more
View more benefits

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