Associate/ Senior Associate, Complaints Management

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Job Purpose

To ensure Timely & Quality management of Complaints, correct reporting s, Trend Analysis to work with stakeholders to reduce complaints

Key Accountabilities

Job Duties & responsibilities

Required Experience

Mandatorily worked in Banking Complaints Management in previous role.

Education / Preferred Qualification

Post Graduation

Core Competencies

Understanding of RBI Circulars related to Customer Service and Complaints Governance. Complaints Management. Complaints Data Analysis to map and identify trends. Identify Journey breaks/painpoints and fix the same.

DBS India - Culture & Behaviors

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are: