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DBS Bank
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121 DBS Bank Jobs
Associate, Specialist, Operations, Client Services, Corporate Banking
10-15 years
Mumbai
1 vacancy
Associate, Specialist, Operations, Client Services, Corporate Banking
DBS Bank
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- To provide leadership to a team of Customer Service Managers (CSM) responsible for customer servicing of Trade, Payments and Loans transactions.
- Responsible for ensuring that the Customer servicing requirements of Trade, Payments and Loans transactions are handled seamlessly ensuring superior customer experience.
- Providing leadership to a team of Customer service Managers responsible for customer servicing for Top Tier customers.
- Service reviews with the client, BU (IBG, GTS) and other SU (Branch, Ops etc.)
- Regular Service review Meeting with clients to get first hand update about the client feedback on servicing, identify pain points, action items & track to delivery for improvement in customer service.
- Ensuring proper queue management with minimal / nil ageing transactions pending in the queue.
- People Management.
- Minimum 10 years experience in Transaction banking (Trade, Payments & Loans) with responsibility for operations & client servicing. Client Servicing experience is a must.
- Graduate with Commerce background preferred.
- Post Graduation with specialization in Finance will be an added advantage.
- Complete knowledge of end-to-end process flow of Trade, Payments, Loans transactions.
- Knowledge of RBI and related regulations.
- Knowledge of customer pain points, customer servicing requirements in the Trade, Payments, and loans business.
- Ability to identify pain points & work with various internal stakeholders in streamlining the transaction journey for the customer, thus improving customer experience.
- Customer friendly / customer experience focussed approach
- Knowledge of RBI regulations & related regulatory / ICC guidelines relating to the Trade, Loans & Payments
- Customer Servicing skills.
- People Management skills.
- The role would need close working / discussions / interactions with BU (Business Unit) IBG & GTS, T&M & SU (Support Unit) Central Operations, Branch Operations.
- The role would also involve discussions / interactions / meetings with the end customers
Employment Type: Full Time, Permanent
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