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DBS Bank
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122 DBS Bank Jobs
Assistant Vice President, Team Lead, Operations, Client Services
10-12 years
Chennai
1 vacancy
Assistant Vice President, Team Lead, Operations, Client Services
DBS Bank
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Purpose of this job is to own & be accountable for the Change the Bank role in Business care with key focus on Demand Management, Complaints reduction, automation & Improvement opportunities in the run the bank function.
- Work in tandem with the Run the bank activities & suggest areas of potential improvements, automation opportunities & complaints reduction.
- Identify areas of demand from the customers, forecast ongoing & future demand, Resource Planning & Performance monitoring.
- Suggest and engage with stakeholders in the bank towards possible solutions for eliminating or self-servicing such demand, Process improvements.
- Own & drive implementation and roll out of change initiatives towards the outcome.
- Track customer feedback & ensure high levels of Customer satisfaction with the changes rolled out.
- Ensuring all the requisite steps are in place to meet the accountabilities mentioned above.
- Around 10-12 years of related work experience in managing customer fulfillment (emails and calls ) for Corporate customers.
- Knowledge of Corporate banking products (mainly Trade, Remittance Product, Payments RTGS, NEFT etc., Loans, Term Deposits ) is a must.
- Candidates with Experience in driving change management initiatives, medium size projects will be preferred.
- Bachelor s degree in commerce is preferred.
- Good understanding of various Corporate banking products ( as mentioned above )
- Experience in investigating, identifying root cause and working with various teams to put in place preventive steps to avoid complaints.
- Experience in identifying opportunities for digital adoption and converting repeat customer service requests to digital channels.
- Knowledge of product life cycle & nuances of corporate banking products like Trade Finance, Trade Services, Cross Border Remittances, Payments, Working Capital Loans, Fixed deposits.
- Experience in working on Core banking Systems.
- Relationship teams, Branch, Central Operations teams, IBG COO, NDS, Regional teams
Employment Type: Full Time, Permanent
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What people at DBS Bank are saying
Rating based on 34 Assistant Vice President
reviews
Anonymous · BFSI, Investments & Trading
in Ahmedabad
Dbs is fantastic organization, but indian group isn't that level up.
- Salary - Good
Work life balance Vision is not clear
- Work-life balance - Poor
Assistant Vice President salary at DBS Bank
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