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DBS Bank
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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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87 DBS Bank Jobs
Senior Officer, Specialist, Operations, Client Services
5-10 years
₹ 5.8 - 9L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai
1 vacancy
Senior Officer, Specialist, Operations, Client Services
DBS Bank
posted 30d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
Manage day to day transaction of Institutional Banking Group clients in Trade, Cash and Loans. Work closely with
the client, Central Operations, Business unit, Branch, Bizcare India and other stake holders to ensure both
transactional and non-transactional gets addressed and resolved. Drive metrics to ensure seamless servicing.
the client, Central Operations, Business unit, Branch, Bizcare India and other stake holders to ensure both
transactional and non-transactional gets addressed and resolved. Drive metrics to ensure seamless servicing.
Key Accountabilities
Client servicing and handholding of Trade, Cash and Loans transactions. Incumbent would be the single point of
contact for the client for all trade transactions.
contact for the client for all trade transactions.
Requirements
- Managing day to the transaction of trade, cash, and loan for the IBG set of customers.
- Own the Customer Transaction end to end.
- Strengthen relationship with the various stake holders like branches, Relationship Managers and strengthen internal teams to resolve all queries and issues promptly.
- Ensure that the self KPI s and KRI s are managed and maintained as per the group s expected standards.
- Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines.
- Maximise customer satisfaction, retention by maintaining Top of the Class” service standards in all client interactions (both internal clients and external clients).
Required Experience/ Competencies
- Should have working knowledge of various Trade Products related to Documentary Letters of Credit,
Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts - 5+ years of Work Experience in handling the Trade Finance, cash, and loan products.
- Excellent Client / Customer management skills, business orientation
- To manage processes and metrics on a day-to-day basis
- To provide proper guidance and support to the team as required, capability to identify areas of risk and
ensure proper mitigates and controls are put in place. - Well versed with RBI master directions
- High Emotional Intelligence required to connect with and help customers. Ability to think aloud and
empathise with customers.
Education / Preferred Qualifications
- Graduate / Postgraduates from Reputed Institutes.
Employment Type: Full Time, Permanent
Read full job descriptionDBS Bank Interview Questions & Tips
Prepare for DBS Bank Senior Officer roles with real interview advice
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What people at DBS Bank are saying
Rating based on 25 Senior Officer
reviews
Anonymous · BFSI, Investments & Trading
in Bangalore / Bengaluru
Likes
facilities are good
- Skill development - Good
+1 more
Dislikes
growth is not that great for all of the employees
Senior Officer salary at DBS Bank
reported by
135
employees
with 3-14
years exp.
₹4.3
L/yr - ₹11.1
L/yr
61%
more
than the average Senior Officer Salary in India
View more details
What DBS Bank employees are saying about work life
based on 1.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
DBS Bank Benefits
View more benefits
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DBS Bank Mumbai Office Location
Mumbai Office
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Mumbai
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