DailyObjects - Manager - Retail Operations (4-12 yrs)

Location: Gurugram, Haryana

Employment Type: Full-Time

Experience Required: 4+ years in multi-store retail operations, preferably in premium lifestyle brands or high-growth startups

Company Overview

At DailyObjects, we are committed to designing exceptional products that blend distinctive aesthetics with practical functionality. With cutting-edge design, creativity, and superior craftsmanship, we aim to redefine lifestyle accessories and provide unparalleled customer experiences. We are a fast-growing D2C brand with a dynamic culture of innovation, adaptability, and excellence.

Role Overview:

We are looking for a Retail Operations Manager to lead and scale our offline retail presence, ensuring seamless store operations, inventory optimization, customer experience, and expansion planning. The ideal candidate will drive operational efficiency, SOP implementation, and omnichannel integration, while leading new store launches and enhancing in-store engagement and profitability.

Key Responsibilities:

- Store Operations & SOPs: Define and implement standardized operating procedures covering daily store management, inventory control, cash handling, security, and customer service protocols. Ensure adherence to best practices across all locations.

- Team Management & Training: Build and oversee a high-performance retail team, including store managers and frontline staff. Implement structured training programs covering brand philosophy, customer service, product knowledge, and sales techniques to drive consistent customer experience.

- Inventory & Supply Chain Optimization: Ensure real-time stock tracking, accurate demand forecasting, and seamless replenishment to maintain optimal stock levels across stores. Conduct periodic audits to minimize shrinkage and improve operational efficiency.

- Customer Experience & Engagement: Enhance in-store experiences by implementing personalized shopping assistance, loyalty programs, and exclusive events. Utilize customer insights to optimize service quality and drive conversions.

- Omnichannel & POS Integration: Oversee the implementation of a seamless omnichannel retail experience, integrating POS systems, online platforms, and CRM tools to ensure smooth transactions, order fulfillment, and personalized customer interactions.

- Performance Analytics & Reporting: Track and analyze key retail metrics such as sales performance, conversion rates, ATV, and footfall trends. Use data insights to drive store-level improvements and revenue growth.

- Store Maintenance & Compliance: Ensure compliance with safety regulations, labor laws, fire codes, and brand guidelines. Manage store upkeep, vendor coordination, and facility maintenance for optimal retail presentation.

- Expansion & New Store Rollout: Play a pivotal role in launching new stores, ensuring efficient setup, staffing, and operational readiness. Collaborate with design, projects, and marketing teams to maintain consistency in store layouts, branding, and customer experience.

Qualifications & Skills:

- 10+ years of experience in retail operations, multi-store management, or premium/lifestyle brand retail.

- Strong leadership skills with a track record of scaling retail operations and optimizing team performance.

- Expertise in inventory management, demand forecasting, and omnichannel retail strategies.

- Analytical mindset with the ability to track key retail KPIs, identify trends, and implement process improvements.

- Hands-on experience with POS systems, ERP tools, and customer engagement platforms.

- Excellent negotiation and vendor management skills for store maintenance, logistics, and facility operations.

- Experience in high-growth startups, luxury brands, or premium retail environments is a plus.

Company Culture:

At DailyObjects, we value adaptability, innovation, and a "can-do" attitude. Our culture fosters accountability, professionalism, and efficiency, empowering team members to take ownership, think critically, and drive meaningful contributions toward our goals.