DailyObjects - Head - eCommerce Operations - Logistics/Supply Chain (10-20 yrs)

Head of E-commerce Operations

Location: Gurugram, Haryana

Employment Type: Full-Time, On-Site

Reports to: COO/Founder

Experience Required: 10+ years in e-commerce operations, supply chain, or logistics leadership

Company Overview:

- At DailyObjects, we are committed to designing exceptional products that blend distinctive aesthetics with practical functionality.

- With cutting-edge design, creativity, and superior craftsmanship, we aim to redefine lifestyle accessories and provide unparalleled customer experiences.

- We are a fast-growing D2C brand with a dynamic culture of innovation, adaptability, and excellence.

Role Overview:

- We are seeking a Head of E-commerce Operations to lead, optimize, and scale our e-commerce operations across supply chain, logistics, order fulfillment, and customer service.

- The ideal candidate will be responsible for ensuring seamless end-to-end operations, leveraging automation and technology to drive efficiency, and enhancing customer experience.

- This role demands a data-driven leader who can implement best practices, manage key stakeholders, and ensure operational excellence in a fast-paced e-commerce environment.

Key Responsibilities:

- Oversee end-to-end e-commerce operations, including supply chain, warehousing, logistics, and last-mile delivery.

- Ensure efficient order fulfillment, inventory management, and timely deliveries across multiple sales channels.

- Optimize supply chain management by developing strong vendor relationships, negotiating contracts, and managing third-party logistics (3PL) providers.

- Implement automation and technology solutions (Unicommerce, WMS, ERP tools) to streamline operations and improve efficiency.

- Monitor and manage stock levels, preventing stockouts or overstocking through accurate forecasting.

- Collaborate with the customer service team to enhance post-purchase experiences, improve response times, and drive higher customer satisfaction.

- Analyze operational KPIs (order accuracy, fulfillment speed, return rates) and implement process improvements for higher efficiency.

- Ensure compliance with industry regulations, SLAs, and internal company policies.

- Work cross-functionally with marketing, product, finance, and tech teams to align operations with business growth goals, including new product launches and marketplace integrations.

- Scale operations to support high-growth initiatives, international expansion, and omnichannel strategies.

Qualifications & Skills:

- 10+ years of experience in e-commerce operations, supply chain, or logistics leadership, preferably in a fast-scaling D2C environment.

- Strong expertise in e-commerce platforms (Unicommerce, Shopify, etc.), WMS, and ERP tools.

- Proven ability to lead teams, optimize operations, and manage vendor negotiations.

- Hands-on experience managing 3PL partners, last-mile delivery, and fulfillment centers.

- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

- Experience in scaling operations for high-growth e-commerce businesses is highly preferred.

Company Culture:

- At DailyObjects, we value adaptability, innovation, and a "can-do" attitude.

- Our culture fosters accountability, professionalism, and efficiency, empowering team members to take ownership, think critically, and drive meaningful contributions toward our goals.