Head - Operations - eCommerce (10-15 yrs)

We are looking for a dynamic and strategic Head of Operations (Ecommerce) to lead and scale our e-commerce operations. The ideal candidate will be responsible for overseeing supply chain management, logistics, order fulfilment, customer service, and operational efficiency to ensure a seamless shopping experience. This role requires a leader who can optimize processes, manage teams, and drive growth in a fast-paced e-commerce environment.

Key Responsibilities:

1. Operations & Fulfilment Management

- Oversee end-to-end e-commerce operations, including supply chain, warehousing, logistics, and last-mile delivery.

- Ensure efficient order fulfilment, inventory management, and timely deliveries.

- Implement automation and technology solutions to improve operational efficiency.

2. Supply Chain & Vendor Management

- Develop and manage relationships with logistics partners, suppliers, and third-party service providers.

- Optimize procurement, storage, and distribution strategies to minimize costs and maximize efficiency.

- Monitor stock levels and prevent stockouts or overstocking.

3. Customer Experience & Service

- Work closely with the customer service team to enhance post-purchase experiences.

- Implement strategies to improve response time, issue resolution, and overall customer satisfaction.

4. Performance & Process Optimization

- Analyze operational KPIs (e.g., order accuracy, fulfilment speed, return rates) and drive continuous improvements.

- Identify bottlenecks in operations and implement solutions to streamline workflows.

- Ensure compliance with industry regulations and company policies.

5. Cross-functional Collaboration

- Work closely with marketing, product, finance, and technology teams to align operations with business goals.

- Support growth initiatives such as new product launches, international expansion, and marketplace integrations.

Qualifications & Experience:

1. Bachelor's or Master's degree in Business, Supply Chain Management, Operations, or related field.

2. 10+ years of experience in e-commerce operations, supply chain, or logistics leadership roles.

3. Strong understanding of e-commerce platforms (Unicommerce etc.), warehouse management systems (WMS), and ERP tools.

4. Experience managing third-party logistics (3PL) providers, couriers, and fulfillment centers.

5. Ability to lead teams, negotiate contracts, and manage budgets effectively.

6. Strong analytical, problem-solving, and decision-making skills.

7. Experience in scaling operations for high-growth e-commerce businesses is a plus.