Vodafone Idea - Manager - Store Operations (4-8 yrs)

Function / Department : Postpaid.

Location : Delhi NCR.

Job Purpose : Drive customer delight in every walk-in and Overall responsibility for activities at a store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc. ) Execute marketing promotions, display and store experience schemes Comply to all HSW guidelines and impart knowledge about HSW.

Key Result Areas/Accountabilities:.

Sales:

- Achieve TNPS & EQ.

- Deliver revenue targets for the store.

- Increase revenue per footfall by aiding customers' purchase decisions.

- Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc. ) at a store.

- Ensure and monitor quality of acquisition through the store.

RoI:

- Achieve profitability (Return on investment) targets for the store.

- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses).

Customer Service:

- Manage higher retention and achieve customer satisfaction for walk-in customers.

- Store Management - Ensure adherence to store processes in terms of documentation and systems.

- Ensure infrastructure / store upkeep.

- Maintain availability of stock at the store while adhering to norms.

- Ensure appropriate product placement & displays at store.