AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Fusion CX
Compare
All Filters
(1)
8 Fusion CX Customer Care Executive Jobs
Ecommerce Customer Care Executive
Fusion CX
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assist customers with inquiries, product details, order-related concerns, refunds, and returns.
- Handle customer calls with professionalism and empathy, ensuring a high level of service.
- Support e-commerce operations by troubleshooting order processing issues and providing solutions.
- Use MS Office and Google tools to document customer interactions and maintain accurate records.
- Work collaboratively with team members to enhance customer experience and satisfaction.
- Apply analytical and logical reasoning to identify problems and propose solutions to vendors and suppliers.
- Minimum Education : Graduate degree in any discipline.
- Experience : Freshers and candidates with up to 6 months of relevant experience are welcome to apply for the role.
- Communication Skills : Strong verbal and written communication in English and Hindi or Bengali.
- Ecommerce Knowledge: Ecommerce experience and knowledge will be an additional advantage.
- Technical Skills : Basic proficiency in MS Office, Google Spreadsheets, and Documents.
- Customer Focus : A strong customer-oriented mindset with problem-solving skills.
- Logical Thinking : Ability to analyze customer/vendor concerns and suggest data-driven solutions.
- Availability : Willingness to work in flexible shifts in a fast-paced customer support environment
Employment Type: Full Time, Permanent
Read full job descriptionFusion CX Interview Questions & Tips
Prepare for Fusion CX Customer Care Executive roles with real interview advice
Top Fusion CX Customer Care Executive Interview Questions
What Customer Care Executive at Fusion CX are saying
Rating based on 142 Customer Care Executive
reviews
Anonymous · IT & Information Security
in Kolkata
Bad environment especially new joining manager and TL they are not helpful. Salary given on time. If you have issued your salary or your work related no one can help you..... worst management.
Worst management
- Salary - Poor
Customer Care Executive salary at Fusion CX
Unlock 
What Fusion CX employees are saying about work life
Compare Fusion CX with
WNS
Concentrix Corporation
Teleperformance
Sutherland Global Services
EXL Service
Genpact
Tech Mahindra
HCLTech
Infosys BPM
TCS
Adecco Group
Reckitt Benckiser
TE Connectivity
Vestas
Novo Nordisk
Nielsen
Thermo Fisher Scientific
Lumen Technologies
Visteon
Gartner
Similar Jobs for you
Fusion CX Navi Mumbai Office Location
400710
Recently Viewed
JOBS
Browse jobs
Discover jobs you love
JOBS
Vista Information Systems Pvt. Ltd.
No Jobs
JOBS
iEnergizer
No Jobs
JOBS
Credicus
No Jobs
INTERVIEWS
Bharti Airtel
30 top interview questions
SALARIES
HSBC Electronic Data Processing
INTERVIEWS
Bharti Airtel
10 top interview questions
JOBS
Winny Immigration & Education Services
No Jobs
JOBS
VOTIKO
No Jobs
