Front Desk Receptionist

Job description

• Welcome and assist handlers and pet owners, ensuring they feel comfortable and well-guided.
• Ensure clients are attended to promptly, minimizing waiting time to under 10 minutes.
• Schedule and manage appointments, optimizing time slots based on the type of visit.
• Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian.
• Place reminder calls to clients one day prior to their scheduled appointment.
• Answer phone calls courteously, encourage appointment scheduling, and address inquiries.
• Maintain and follow up on a missed call log to secure future appointments.
• Relay messages accurately to the relevant veterinary staff.
• Assist with registration, paperwork, and verifying appointments upon patient arrival.
• Process payments, issue receipts, and ensure accurate record-keeping during check-out.
• Maintain a clean, organized, and welcoming waiting area.
• Monitor and communicate wait times to clients to ensure a positive experience.
• Maintain call histories and ensure all patient and appointment details are documented.
• Handle medical records according to clinic policies and privacy regulations.
• Manage cash transactions, reconcile payments daily, and prepare financial reports.
• Provide basic information about the clinic's services and general pet care resources.
• Perform general office tasks such as photocopying, filing, and maintaining inventory.
• Understand and execute emergency protocols, including contacting relevant services when required.

This role requires strong organizational, communication, and interpersonal skills, with a focus on ensuring a positive experience for clients and their pets.

Shifts: 9am-6pm and 12pm-9pm (should be ok with rotational shifts)

Work off: Any 1 day between Monday to Friday, weekends would be working

Job Types: Full-time, Permanent

Schedule:

• Rotational shift
• Weekend availability

Work Location: Worli