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5 Crown Vet Mahalaxmi Jobs

Front Desk Receptionist

5-9 years

₹ 4 - 6.5L/yr

Mumbai

1 vacancy

Front Desk Receptionist

Crown Vet Mahalaxmi

posted 1mon ago

Job Description


Job description

  • Welcome and assist handlers and pet owners, ensuring they feel comfortable and well-guided.
  • Ensure clients are attended to promptly, minimizing waiting time to under 10 minutes.
  • Schedule and manage appointments, optimizing time slots based on the type of visit.
  • Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian.
  • Place reminder calls to clients one day prior to their scheduled appointment.
  • Answer phone calls courteously, encourage appointment scheduling, and address inquiries.
  • Maintain and follow up on a missed call log to secure future appointments.
  • Relay messages accurately to the relevant veterinary staff.
  • Assist with registration, paperwork, and verifying appointments upon patient arrival.
  • Process payments, issue receipts, and ensure accurate record-keeping during check-out.
  • Maintain a clean, organized, and welcoming waiting area.
  • Monitor and communicate wait times to clients to ensure a positive experience.
  • Maintain call histories and ensure all patient and appointment details are documented.
  • Handle medical records according to clinic policies and privacy regulations.
  • Manage cash transactions, reconcile payments daily, and prepare financial reports.
  • Provide basic information about the clinic's services and general pet care resources.
  • Perform general office tasks such as photocopying, filing, and maintaining inventory.
  • Understand and execute emergency protocols, including contacting relevant services when required.

This role requires strong organizational, communication, and interpersonal skills, with a focus on ensuring a positive experience for clients and their pets.


Shifts: 9am-6pm and 12pm-9pm (should be ok with rotational shifts)

Work off: Any 1 day between Monday to Friday, weekends would be working


Job Types: Full-time, Permanent


Schedule:

  • Rotational shift
  • Weekend availability

Education:

  • Bachelor's (Preferred)

Experience:

  • Total work: 10 plus years (Preferred)

Work Location: Worli



Employment Type: Full Time, Permanent

Read full job description

What people at Crown Vet Mahalaxmi are saying

What Crown Vet Mahalaxmi employees are saying about work life

based on 7 employees
80%
75%
100%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Crown Vet Mahalaxmi Benefits

Team Outings
Work From Home
Job Training
Free Transport
Child care
Gymnasium +6 more
View more benefits

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