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Customer Service specialist (sales) TATA Croma
Croma
·
0-2 years
₹ 2 - 2.5L/yr (AmbitionBox estimate)
Chennai
25 vacancies
Customer Service specialist (sales) TATA Croma
Croma
posted 5d ago
Job Description
Job Title/Designation: HR contact - 9908674927Customer Service Specialist (sales) Tata CromaJob Description:Customer Service
- Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius
- Ensure 100% GUEST sales is followed in every customer interaction
- Follow "Lean time equals Learn Time" principle at all times
- Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
- Maintains rapport with Customers.
- Facilitate resolution on customer complaint, working jointly with service desk team
- Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)
Process:
- Maintaining the proper display of goods in the section as per merchandising mantra.
- Ensure Ticketing is done as per standards and is always updated.
- Stock counts to be done as per the defined processes
- Maintains Customer data for follow-up in the Follow up Register
Continuous Learning :
- Keeping oneself updated with all the product knowledge, promotions, processes and policies
- Attend mandatory staff meetings and training sessions.
- Knowledge of procedures in emergency situations.
Contact No- 8867916254
Employment Type: Full Time, Permanent
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Rating based on 229 Customer Service Specialist
reviews
Anonymous · Retail & B2C Sales
in Chandigarh, Chandigarh
Treating workers likes dogs if they are 5 minutes late for lunch then listen to them for 15 minutes and not giving them leave in case of an accident Along with leave torturing them doing partiality with the employee No giving partiality to the one who does not the work but giving it to the one who is basically the favorite of the ma..Read More
According to them employee are animals not human
Read 229 reviewsCustomer Service Specialist salary at Croma
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