Showroom Sales - Electronics-TATA Croma

Job Title/Designation: HR contact - 9908674927Customer Service Specialist (sales) Tata CromaJob Description:Customer Service

• Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius
• Ensure 100% GUEST sales is followed in every customer interaction
• Follow "Lean time equals Learn Time" principle at all times
• Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
• Maintains rapport with Customers.
• Facilitate resolution on customer complaint, working jointly with service desk team
• Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)

Process:

• Maintaining the proper display of goods in the section as per merchandising mantra.
• Ensure Ticketing is done as per standards and is always updated.
• Stock counts to be done as per the defined processes
• Maintains Customer data for follow-up in the Follow up Register

Continuous Learning :

• Keeping oneself updated with all the product knowledge, promotions, processes and policies
• Attend mandatory staff meetings and training sessions.
• Knowledge of procedures in emergency situations.

Contact No- 8867916254