Senior Collection Analyst

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. Together, we achieve our goals, push boundaries, and share successes, all in support of our mission to power the world s marketers with trusted and impactful advertising.

This role is based in Gurgaon, India and Shift timings are 7:30P.M IST to 4:30A.M IST.

Finance Shared Services / Permanent
Criteo is looking for a detail-oriented individual with a minimum of 5+ years in Collection eventually complemented with Account Receivable experience.

The candidate will be responsible for tracking and resolving outstanding payment issues and document weekly aging reports in a timely manner. Also, the candidate must be able to produce best in class results with limited direct oversight.

The candidate will build strong relationship with the largest clients and agencies, understand their internal processes and expectations, to ensure a smooth interactions and avoid disputes as much as possible.

The candidate should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both written and verbally over the phone, as he or she will frequently deal with higher levels of management.

The candidate must have knowledge of accounting principles and proficiency in MS Office especially Excel. Prior experience with SAP and BRIM is a plus.

Responsibilities:

• Proactively follow up with large clients to ensure timely payments while maintaining positive relationships.
• Implement effective follow-up processes for overdue invoices.
• Deliver excellent level of service to large clients which includes accommodating non-standard requests, leading monthly reconciliation calls, etc.
• Collaborate with internal teams (sales, AS, agency teams) to ensure strong client relationship and all relevant teams have visibility into account status/issues
• Become familiar with known billing requirements and any agency agreements to ensure accuracy of billing and timely collections
• Maintain and update client contacts when appropriate
• Use high analytical skills to identify payment terms trends, discrepancies, and risks as part of know your customer approach
• Understand customer behavior and anticipate/escalate accounts timely for review/pausing when applicable
• Conduct account research and analysis by leveraging relevant systems
• Prepare and maintain various reports using Power BI, SAP BRIM, excel, etc.
• Tailor manual/customized dunning emails for our largest clients
• Maintain accurate aging reports/account statuses within the collections tool
• Reconcile A/R against customer payables, audit payments to ensure accurate statement of account
• Leverage internal finance and commercial contacts to resolve outstanding issues preventing/delaying payment
• Maintain dispute management process on related items
• Develop and execute strategies to reduce the average collection period (DSO)
• Leverage conflict resolution abilities to negotiate customer settlements and payment plans with the appropriate approval authority
• Recommend accounts receivable for placement with third party collection agencies - where applicable
• Properly identify, substantiate, and manage credit balances - where applicable
• Ensure accuracy of write-offs and settlements - where applicable
• Manage and upload invoices into 3rd party platform when necessary
• Understand and become familiar enough with account set-up and billing to educate sales on the correct process when issues arise and corrective action is required
• Identify and escalate the necessary process adjustments.
  

Metrics:

• Meet individual cash collection targets as designated by management.
• Maintain overdue accounts within acceptable thresholds.
• Address and resolve client requests impacting payments within agreed service levels.

• High school diploma or equivalent; college coursework in finance or business is a plus.
• 5+ years of experience in collections or accounts receivable.
• Excellent written and verbal communication skills (in English). You know how to communicate articulately and efficiently with other people within and outside the company
• Proficiency in MS Office, particularly Excel. Experience with SAP / BRIM / Salesforce is a plus.
• Knowledge of accounting principles
• Strong organizational skills, ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy.
• Demonstrates excellent problem-solving skills and a customer-focused / customer service mindset
• Ability to manage escalations effectively with limited help
• Ability to work both independently and collaboratively within a team environment fostering positive working relationships
• Commitment to fostering a quality-driven, inclusive workplace culture.
• Positive, proactive, and adaptable attitude.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we d love to see your application!

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.