Key Accounts Manager - FinTech/Banking/NBFC (1-2 yrs)

Job Summary:

- We are seeking a highly skilled and experienced Key Accounts Manager with a background in FinTech, Banking, or Non-Banking Financial Companies (NBFCs) to join our team.

- The primary responsibility of this role will be to manage and grow a portfolio of Business Loan clients, focusing on Small and Medium Enterprises (SMEs).

- The ideal candidate will have a deep understanding of the SME lending space, strong relationship management skills, and a proven track record in driving business growth.

Key Responsibilities:

Client Portfolio Management:

- Manage a portfolio of SME clients who have availed business loans, ensuring ongoing satisfaction, performance monitoring, and identification of growth opportunities.

Relationship Management:

- Build and nurture long-term relationships with key decision-makers at client organizations, acting as the primary point of contact for business loan clients.

Client Retention and Growth:

- Drive client retention by providing value-added solutions, ensuring the timely resolution of issues, and proactively identifying opportunities for cross-sell or upsell services.

Loan Performance Monitoring:

- Regularly assess the financial health of clients, track loan repayment, and ensure compliance with agreed terms.

- Work with the credit and risk teams to manage any potential defaults or issues.

Business Development:

- Identify and cultivate new business opportunities within the SME segment, focusing on expanding the client base and driving the uptake of business loan products.

Financial Analysis:

- Analyze financial statements and business performance of clients to assess risk and recommend appropriate loan products or financial services based on client needs.

Market Intelligence:

- Stay informed on industry trends, competitor offerings, and market conditions to help adapt strategies and maintain a competitive edge.

Collaboration with Internal Teams:

- Collaborate with credit, operations, marketing, and legal teams to ensure smooth loan origination, servicing, and closure processes.

Reporting and Documentation:

- Maintain accurate and up-to-date records of client interactions, loan status, and performance reports.

- Prepare regular reports for senior management.

Qualifications and Skills:

Education:

- Bachelor's degree in Business, Finance, Economics, or related field.

- MBA or similar advanced qualifications are a plus.

Experience:

- Minimum of 3-6 years' experience in a client-facing role within the FinTech, Banking, or NBFC sector, with a focus on SME business loans or commercial lending.

Industry Knowledge:

- Deep understanding of SME lending products, credit risk assessment, and loan servicing processes within the financial services industry.

Relationship Management:

- Proven ability to build and maintain strong client relationships, particularly within the SME space.

Analytical Skills:

- Strong financial analysis skills and the ability to evaluate client businesses and credit risk effectively.

Communication Skills:

- Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively to clients and internal teams.

Sales Acumen:

- Ability to identify business opportunities and drive sales through consultative selling techniques.

Problem-Solving:

- Strong problem-solving abilities with a focus on delivering practical solutions to clients.

Tech-Savvy:

- Comfortable using CRM tools, data analytics platforms, and other software for client management and reporting.

Why Join Us:

- Opportunity to work with a rapidly growing fintech/banking company.

- Exposure to a diverse SME client base and the chance to drive significant impact on their business growth.

- Competitive salary and performance-based incentives.

- Collaborative and dynamic work environment.

Experience: 3-6 Years