Manager - Instant Office Solutions

Position: Manager Instant Office Solutions

Department: Experience

Location: Bangalore

Role & responsibilities

Pipeline & Performance Management:

• Conduct weekly calls with city IOS POCs to review sales pipeline, evaluate achieved figures and address challenges.
• Develop targeted strategies aligned with city-specific market dynamics, demand trends, and the availability of centre products and services.
• Assess the effectiveness of implemented strategies and analyze the resulting revenue generation

Team Coordination & Process Review:

• Organize city team calls to review IOS guidelines, implement new processes, and assess the team is following all the guidelines and processes.
• Analyze IOS member survey feedback and address areas of improvement highlighted by customers by taking appropriate action.

Budgeting & Forecasting:

• Develop detailed monthly and annual budgets, incorporating factors such as product availability, market demand, and performance trends at each center.
• Perform in-depth analysis of past financial data and current market conditions to create accurate forecasts.
• Share monthly expected closure figures and revenue projections with key stakeholders before the month-end to ensure alignment and proactive planning.
• Track the budget throughout the month, identify any differences from the plan, and look for solutions to stay aligned with financial goals.

Market Analysis & Pricing:

• Conduct comprehensive competitive market analysis to stay informed about industry trends, pricing strategies, and offerings from competitors.
• Regularly benchmark pricing against competitors to ensure competitive positioning while maintaining profitability.
• Collaborate with city teams to gather insights on local market conditions and competitor activities to refine pricing strategies.
• Revise rate cards periodically based on market insights, product availability, and feedback from teams to ensure alignment with business goals.

Aggregator Management:

• Conduct monthly meetings with aggregators to review their performance, evaluate achieved targets, and address any operational challenges or bottlenecks.
• Collaborate with aggregators to strategize and implement promotional campaigns aimed at driving higher revenue and increasing visibility.
• Identify and explore new revenue opportunities, such as introducing tailored packages, exclusive offers and new products.
• Monitor aggregator feedback and suggestions to improve overall collaboration and enhance the customer experience.
• Facilitate seamless communication between aggregators and internal teams, such as marketing, operations, and finance, to address issues promptly and ensure smooth progress.

Finance Coordination:

• Work closely with the finance team to ensure a timely and accurate monthly invoice for all services rendered to clients, including aggregators.
• Coordinate with the finance team to manage commission payouts for aggregators, ensuring they are processed on time and in line with agreed-upon terms.
• Assist in tracking and managing payments and outstanding invoices for aggregators.
• Identify areas where financial processes can be streamlined, making recommendations to improve efficiency and reduce administrative overhead

Performance Assessment:

• Regularly review and analyze monthly MIS reports to evaluate the performance of each city.
• Identify and analyze low-performing centers and products by comparing current performance against targets, historical data, and market trends.
• Conduct a deep dive into the factors contributing to underperformance, such as operational inefficiencies, customer feedback, product availability and competitors offerings.
• Collaborate with city managers and team leaders to gather insights into local market conditions, customer preferences, and any external challenges that may be impacting performance.
• Regularly evaluate the effectiveness of implemented strategies, adjusting tactics as needed to achieve optimal outcomes and long-term growth.

Cross-Functional Collaboration:

• Act as the primary liaison between different departmentsfinance, legal, technology, strategy, marketing, and the AD ensuring seamless communication and collaboration to support business operations and achieve company goals.
• Engage with the marketing team to create effective promotional campaigns, improve customer engagement.
• Facilitate regular meetings and updates with cross-functional teams to ensure alignment on key initiatives, track progress, and address any potential challenges.
• Ensure that all teams are aligned on project timelines, deliverables, and key performance.

Lead and Sales Support:

• Offer support to the team in closing bulk IOS leads by giving advice, assistance, and approvals by working closely with the Experience Head.
• Track and monitor the progress of bulk leads, providing ongoing updates to senior management and stakeholder.
• Develop and implement strategies to drive sales and lead generation by closely coordinating with the centre teams.
• Work with centre managers and sales representatives to identify key opportunities for upselling and cross-selling.

Qualifications:

• Bachelor's degree
• 7+ years of experience
• Drive for Results
• Teamwork/ Partnering
• Compliance Orientation
• Continuous Learning
• Customer Focus
• Financial Acumen
• Analytical Thinking & Decision Making
• Innovative thinking