Ecommerce - Consultant

Key Responsibilities:

1. Provide comprehensive support for clients' online business operations and initiatives.
   
2. Work in tandem with global cross-functional teams to refine website operations. Support the integration of new technologies and tools to enhance e-commerce capabilities.
   
3. Analyze technical and functional tickets to understand requirements and facilitate effective communication between client and Module teams.
   
4. Take ownership of unique requests related to regional specificities that fall outside the standard tracking framework.
   
5. Identify and address issues and obstacles faced by the subsidiary client, effectively resolving matters of low to medium complexity with the involvement of stakeholders. Possesses the autonomy to escalate situations as necessary.
   
6. Serve as a performance manager, partnering with Regional Offices to assist subsidiary countries in maximizing online sales and meeting performance goals.
   
7. Conduct regular audits of the website to detect and report any functional problems or bugs, collaborating with the technical team to resolve issues.
   

Qualifications:

• Familiarity with e-commerce platforms (AEM, Magento).
  
• Familiarity with Project management tools (Jira).
  
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
  
• Excellent communication and interpersonal skills, with a talent for building rapport with clients and team members.
  
• Detail-oriented with a proactive approach to problem-solving and process improvement.