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47 Concentrix Corporation Jobs

Sr. Quality Evaluator

1-4 years

Gurgaon / Gurugram

1 vacancy

Sr. Quality Evaluator

Concentrix Corporation

posted 1mon ago

Job Description

Job Title:
Sr. Quality Evaluator
Job Description
  • .
    Role and key responsibilities:
  • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
  • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
  • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation
  • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
  • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
  • Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
  • Contribute to maintaining forms and legends documents
  • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
  • Key Skills and Knowledge:
  • Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
  • Self-starter, sense of urgency, and works well under pressure.
  • Strong attention to detail
  • Sense of professionalism and ability to develop good relationships.
  • 2 yrs total exp + 1 yr exp in the BFSi domain
  • Educational qualification: Bachelors Degree in related field with two to four years of relevant experience preferred.
    Disclaimer:-
    Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities
Location:
IND Gurgaon Building 14 - 11F, Tower D
Language Requirements:
Time Type:
Full time
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Employment Type: Full Time, Permanent

Read full job description

Prepare for Quality Evaluator roles with real interview advice

Top Concentrix Corporation Quality Evaluator Interview Questions

Q1. Can you rearrange the sentences on basic given parts of sentences?
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
Q3. How would you handle the unsatisfied customer?
View all 403 questions

What people at Concentrix Corporation are saying

4.0
 Rating based on 24 Quality Evaluator reviews

Likes

Appraisal and promotion cycle

  • Job security - Good
  • +2 more
Dislikes

Salary and benefits

  • Salary - Poor
Read 24 Quality Evaluator reviews

Quality Evaluator salary at Concentrix Corporation

reported by 169 employees with 1-9 years exp.
₹1.9 L/yr - ₹6 L/yr
6% more than the average Quality Evaluator Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 26.4k employees
62%
53%
71%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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