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Sr. Quality Evaluator
Concentrix Corporation
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title:
Sr. Quality Evaluator Job Description
- .Role and key responsibilities:
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
- Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
- Key Skills and Knowledge:
- Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
- Self-starter, sense of urgency, and works well under pressure.
- Strong attention to detail
- Sense of professionalism and ability to develop good relationships.
- 2 yrs total exp + 1 yr exp in the BFSi domain
- Educational qualification: Bachelors Degree in related field with two to four years of relevant experience preferred.Disclaimer:-Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities
Location:
IND Gurgaon Building 14 - 11F, Tower D Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
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What people at Concentrix Corporation are saying
Rating based on 23 Quality Evaluator
reviews
Anonymous · Engineering - Software & QA
in Chandigarh
Likes
Supportive and safe job
- Salary - Good+6 more
Dislikes
Please hire candidates who are genuine and loyal for work. I noticed now concentrix putting huge pressure on agents like other companies and paying less than them. So agents shifting to other companies because they are getting more salary and same work pressure.
Quality Evaluator salary at Concentrix Corporation
reported by
164
employees
with 1-8
years exp.
₹1.9
L/yr - ₹6
L/yr
6%
more
than the average Quality Evaluator Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 25.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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