Assistant Cafe Manager

Previous Professional Training

5+ years of Supervisory/Executive / relevant industry experience.

Industry

Hotel/ Restaurant / Corp Catering/ Catering

Education

BHM/ Diploma/ Craft course / Apprentice/ Any Graduation ( Relevant Exp.)

Knowledge (knowing)

Inventory Management, Proficiency in Food & Beverage & industry related Audits / Compliance, Understanding of Food Costing

Skills

Communication , Interpersonal communication skills, Guest Relation , Team Oriented, Organized, Multi Tasking, Problem - Solving, Creativity , Record Keeping, Basic computer skills.

Ability

People

- People Management skills to ensure high retention, high engagement

- Drive a diverse and inclusive workplace

- Assist UM in partnering with people ops for recruitment & hiring.

- Assist UM in training, coaching, and mentorship of a team.

- Drive learning & growth agenda ( customer service skills, food or menu knowledge, client food program, HSE training etc).

- Regular interaction with a buddy trainer to drive and review the training/learning agenda.

Operations

- Ensure food is of good quality, presentable and served at the right temp. - Managing Events end to end

- On floor user Engagement

- Maintaining client facility protocol & guidelines.

- Ensure operations are run effectively and follow all safety guidelines.

- Understanding of vendor lines & vendor relations.

- Ability to solve problems and handle high stress situations.

- Assist UM/PM to drive client related initiatives( sourcing, procurement & sustainability initiatives.

- Able to perform job duties of every position in the cafe and multitask in accordance with the demands of the business.

- Officiating & Performing the jobs of day to day business of UM/PM in her/his absence - Drive client food program

- Coordinate with Internal & External stakeholders.

HSEQ

- Understanding HSE for the client and aligning with compass HSE protocol.

Finance / Administration / Audits

- Responsible for the financials of the Cafe, including inventory control and ordering, food costs, working within set budgets, monitoring meal count, cost controls , profit and loss and understanding capex assets related to the site.

- Responsible for all cafe related applicable audits ( internal / external)

Attitude (wanting to do)

- Think fast, use techno savvy- Seek continuous technical improvement, Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions

- Openly share and co-create Delegates tasks to develop others

- Commitment (no absenteeism, punctuality, being proactive, helping others) - Proactivity & Willingness to Learn- Ask questions, try new things, ask for new tasks and challenges to acquire new skills

- Embrace Diversity – Listens to others and values their contribution, receptive to new and builds on ideas and acts in ethical and socially responsible manner

- Win through Teamwork-Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy

- Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment

- Leadership posture, leading, guiding and correcting

- Seek constant information about safety and quality rules

- Drive & Live upto compass commitments & value