Cafe Supervisor

Role & responsibilities

• scheduling restaurant staff and delegating tasks
• hiring, training, and managing restaurant staff,
• ordering food and cleaning supplies
• supervising the preparation, display, and delivery of food and drinks
• ensuring prompt and friendly customer service
• maintaining quality and service standards
• ensuring all staff are knowledgeable about menu offerings and individual ingredients
• educating staff about potential food allergies and how to make customers aware of these ingredients
• maintaining good relationships with suppliers
• meeting quarterly budgets and quotas
• reducing operational costs
• increasing productivity
• ensuring all staff follow strict personal safety, food safety and food storage guidelines
• supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
• managing inventory
• interacting with restaurant guests to gauge satisfaction and improve customer service
• responding to customer feedback and resolving conflicts effectively
• operating the point-of-sale system, processing payments, and issuing gift cards
• arranging group events and ensuring the restaurant and staff meet service and food expectations
• catering for VIP guests
• authorizing refunds or other equivalent options
• assisting in the development of menu offerings and changes based on costs and customer preferences
• creating innovative promotions and designing marketing materials
• chairing weekly staff meetings to motivate staff and ensure they are all meeting restaurant standards and expectations