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Cognizant
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
1104 Cognizant Jobs
1-4 years
₹ 2.5 - 8L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Senior Process Executive-Voice
Cognizant
posted 1hr ago
Flexible timing
Key skills for the job
Summary
This role is for a senior process executive, who has an experience in handling the international customers through voice/chat and mails.
Job Expectations
Should be able to communicate in English as this job profile involves interaction with customers from North American / Canadian / UK / Australia and New Zealand markets
Associates will be handling international customers through all 3 channels voice/chat and mail.
Analyze and process transactions accurately & on time.
Document all transactions completed in a day.
Make significant contribution towards collecting metrics on processes
Maintain positive and cooperative working relationships with all.
Collaborate with the team to achieve common goals.
Communicate with internal and external customers to resolve issues, questions and concerns swiftly.
Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.
Skills Required
Minimum qualification - Graduate in any discipline
1yr to 4 yrs of work experience in international voice process.
Excellent communication skills and strong command over English language/ language off support in the region
Excellent Customer Service Skills.
Willing to work in a shift-based work schedule
Excellent Analytical ability, Logical approach towards problem solving.
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Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com
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Disclaimer
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Cognizant Senior Processing Executive roles with real interview advice
Salary is good this is the only thing which allows your mind to work.
Manager, senior manager and process head don't have process knowledge. Manager just busy in Microsoft teams calls. Poor trainer. Just go to office login do your work logout go back to home. manager TL they won't give one on one meeting. Don't know how to take care of employees. Force to do extra work. No proper help on bench. Once..Read More
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