Senior Process Executive-Voice

Summary

We are obsessed with delivering an amazing customer experience. As a Customer Support Tier 1 Representative, you are the first line of defense to educate, solve the problems of and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing.

Responsibilities

This position involves the following

• Provide exceptional support for our applications and associated services

• Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc

• Meet and exceed service level goals

• Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce

• Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

Preferred Qualifications

• General understanding of internet technologies

• Demonstrated customer service skills to be able to solve customer service issues both technical and account related

• Self-motivated, highly collaborative, creative, goal-oriented and team-centric

• Superior oral and written communication skills

• Ability to maintain composure in critical situations and communicate clearly with both internal and external customers

• Attention to detail, excellent organizational skills, superior time management skills

• Ability to work in a collegial fashion with peers in other organizational units

• Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment

• Previous experience in a customer or technical support role a plus

• Bachelor s degree or higher in a relevant field preferred

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The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

Our commitment to diversity and inclusion

CareersNA2@cognizant. com with your request and contact information.

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