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3.8

based on 47.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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1513 Cognizant Jobs

Senior Process Executive-Voice

Cognizant Technology Solutions India Ltd

 · 

3.8

 based on 47.1k Reviews

0-3 years

₹ 2.15 - 8.04L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Senior Process Executive-Voice

Cognizant

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Healthcare IVR Testing Outbound Calling Customer Complaints Contact Center Operations

+ 1 more

Job Description

We are seeking a dedicated Senior Process Executive - HC with 0 to 3 years of experience in Contact Center Operations. The ideal candidate will have expertise in IVR and Healthcare Call Center domains. This is a work-from-home position with night shifts. The role involves ensuring efficient call center operations and delivering exceptional customer service.

Responsibilities
  • Manage inbound and outbound calls in a timely manner.
  • Follow communication scripts when handling different topics.
  • Identify customers needs clarify information research every issue and provide solutions.
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Provide accurate valid and complete information by using the right methods/tools.
  • Follow up with customers to ensure their issues are resolved.
  • Collaborate with team members to achieve better results.
  • Maintain a high level of professionalism and patience with customers.
  • Use IVR systems to manage call flows and improve customer experience.
  • Ensure compliance with healthcare regulations and standards.
  • Stay updated on industry trends and best practices to enhance service delivery.

    • Qualifications
  • Possess a strong understanding of Contact Center Operations.
  • Have experience with IVR systems and their functionalities.
  • Demonstrate knowledge of Healthcare Call Center operations.
  • Exhibit excellent communication and interpersonal skills.
  • Show proficiency in using call center software and tools.
  • Have the ability to handle stressful situations calmly and effectively.
  • Display strong problem-solving skills and attention to detail.
  • Be capable of working night shifts and adapting to a work-from-home model.
  • Maintain a high level of customer service and satisfaction.
  • Be self-motivated and able to work independently.
  • Show commitment to continuous learning and improvement.
  • Have a basic understanding of healthcare regulations and compliance.
  • Be able to work collaboratively with team members to achieve common goals.

    • Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

    Prepare for Cognizant Senior Processing Executive roles with real interview advice

    Top Cognizant Senior Processing Executive Interview Questions

    Q1. What’s breach? What happens if either party breaches a contract?
    asked in Senior Processing Executive interview
    View answers (12)
    Q2. Tell us about NDAs/CDAs. What are the clauses?
    asked in Senior Processing Executive interview
    View answers (5)
    Q3. What is a Purchase Order? Did you work on it?
    asked in Senior Processing Executive interview
    View answers (5)
    View all 42 questions

    What people at Cognizant are saying

    3.8
     Rating based on 3k Senior Processing Executive reviews

    Likes

    Salary is good this is the only thing which allows your mind to work.

    Dislikes

    Manager, senior manager and process head don't have process knowledge. Manager just busy in Microsoft teams calls. Poor trainer. Just go to office login do your work logout go back to home. manager TL they won't give one on one meeting. Don't know how to take care of employees. Force to do extra work. No proper help on bench. Once..Read More

    Read 3k reviews

    Senior Processing Executive salary at Cognizant

    reported by 28.3k employees
    ₹1.8 L/yr - ₹9 L/yr
    11% more than the average Senior Processing Executive Salary in India
    View more details

    What Cognizant employees are saying about work life

    based on 47.1k employees
    66%
    87%
    70%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Cognizant Benefits

    Submitted by Company
    Shape your career
    Invest in yourself
    Learn and grow
    Keep current
    Stay healthy
    Give back
    Submitted by Employees
    Health Insurance
    Cafeteria
    Work From Home
    Free Transport
    Soft Skill Training
    Job Training +6 more
    View more benefits

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    Cognizant Bangalore / Bengaluru Office Location

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    Bangalore / Bengaluru  (1)
    Bengaluru Office
    Cognizant, Baghmane Tech Park, 65/2 -1, Adjacent LRDE, Byrasandra, C.V.Raman Nagar Bengaluru
    Karnataka 560093

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