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3.8

based on 47k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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1579 Cognizant Jobs

Senior Process Executive-Voice

0-5 years

₹ 2.15 - 8.7L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Senior Process Executive-Voice

Cognizant

posted 2d ago

Job Role Insights

Flexible timing

Job Description

This position requires the candidate to perform predefined day to day activities and deliver the minimum stated results. The candidate is responsible for managing and optimizing the abuse reporting and handling the workflow to ensure timely identification assessment and resolution of abuse escalations on Maps. This role requires collaboration with cross-functional teams to ensure swift action on abuse-related incidents.

Responsibilities
Escalations Handling Perform day to day tasks and responsible for handling high profile sensitive escalations on abusive data on Maps.
Able to identify the abuse areas based on the reporters concern.
Oversee the entire abuse workflow from intake to resolution ensuring incidents are handled within established SLAs.
Reporting various teams to take actions on abuse data and on user profiles.
Analyze data to identify trends in abuse reports leveraging insights to recommend preventive measures.
The candidate should be dedicated to producing high-quality research able to carefully investigate analyze data and ensure that their results are accurate and reliable.
Follow all compliance and security measures for client data.
Candidates should be able to investigate and debug.
Adhere to process quality guidelines and work towards exceeding the monthly and annual quality goals.
This role demands strong judgment in applying different policies to complex edge cases along with excellent communication skills for handling escalations

Certifications Required
AMCAT

Employment Type: Full Time, Permanent

Read full job description

Cognizant Interview Questions & Tips

Prepare for Cognizant Senior Processing Executive roles with real interview advice

Top Cognizant Senior Processing Executive Interview Questions

Q1. What’s breach? What happens if either party breaches a contract?
View answers (12)
Q2. Tell us about NDAs/CDAs. What are the clauses?
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Q3. What is a Purchase Order? Did you work on it?
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View all 42 questions

What people at Cognizant are saying

3.8
 Rating based on 3k Senior Processing Executive reviews

Likes

Salary is good this is the only thing which allows your mind to work.

Dislikes

Manager, senior manager and process head don't have process knowledge. Manager just busy in Microsoft teams calls. Poor trainer. Just go to office login do your work logout go back to home. manager TL they won't give one on one meeting. Don't know how to take care of employees. Force to do extra work. No proper help on bench. Once..Read More

Read 3k reviews

Senior Processing Executive salary at Cognizant

reported by 28.5k employees
₹1.8 L/yr - ₹9 L/yr
11% more than the average Senior Processing Executive Salary in India
View more details

What Cognizant employees are saying about work life

based on 47k employees
66%
87%
70%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Cognizant Benefits

Submitted by Company
Shape your career
Invest in yourself
Learn and grow
Keep current
Stay healthy
Give back
Submitted by Employees
Health Insurance
Cafeteria
Work From Home
Free Transport
Soft Skill Training
Job Training +6 more
View more benefits

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Cognizant Bangalore / Bengaluru Office Location

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Bengaluru Office
Cognizant, Baghmane Tech Park, 65/2 -1, Adjacent LRDE, Byrasandra, C.V.Raman Nagar Bengaluru
Karnataka 560093

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