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Engaged Employer

Cognizant

Compare

3.8

based on 47k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1623 Cognizant Jobs

Senior Process Executive-Voice

Cognizant Technology Solutions India Ltd

3.8

based on 47k Reviews

2-3 years

₹ 1.85 - 7.17996L/yr (AmbitionBox estimate)

Pune

1 vacancy

Senior Process Executive-Voice

Cognizant

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Automation Testing Healthcare Operations Continuous Improvement Process Optimization Service Quality

Job Description

We are seeking a dedicated Senior Process Executive - HC with 2 to 3 years of experience to join our team. The ideal candidate will have expertise in UiPath and Customer Service along with domain experience in Provider and Payer. This hybrid role requires night shifts and offers an opportunity to make a significant impact on our healthcare processes.

Responsibilities

Oversee the automation of processes using UiPath to enhance efficiency and accuracy in healthcare operations.

Provide exceptional customer service to address and resolve inquiries from providers and payers.

Collaborate with cross-functional teams to streamline workflows and improve service delivery.

Analyze and interpret data to identify trends and areas for improvement in healthcare processes.

Develop and implement strategies to optimize provider and payer interactions.

Ensure compliance with healthcare regulations and standards in all processes.

Monitor and report on the performance of automated processes to ensure they meet quality standards.

Assist in the development and maintenance of documentation for automated processes and customer service protocols.

Train and mentor junior team members on best practices in UiPath automation and customer service.

Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of healthcare operations.

Provide feedback to management on process improvements and customer service enhancements.

Utilize problem-solving skills to address and resolve complex issues related to provider and payer processes.

Maintain up-to-date knowledge of industry trends and advancements in UiPath and healthcare operations.

Qualifications

Possess a strong understanding of UiPath and its application in automating healthcare processes.

Demonstrate excellent customer service skills with a focus on provider and payer interactions.

Have a solid background in healthcare domain specifically in provider and payer processes.

Exhibit strong analytical skills to interpret data and identify areas for improvement.

Show proficiency in developing and implementing process optimization strategies.

Display excellent communication skills to collaborate effectively with cross-functional teams.

Have experience in training and mentoring team members on technical and customer service skills.

Maintain a proactive approach to continuous improvement and staying updated with industry trends.

Demonstrate the ability to work effectively in a hybrid work model and night shifts.

Ensure compliance with healthcare regulations and standards in all activities.

Possess strong problem-solving skills to address complex issues in healthcare operations.

Show commitment to providing high-quality service and achieving target outcomes.

Exhibit attention to detail in monitoring and reporting on process performance.

Our commitment to diversity and inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for

Disclaimer

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Employment Type: Full Time, Permanent

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Cognizant Interview Questions & Tips

Prepare for Cognizant Senior Processing Executive roles with real interview advice

What people at Cognizant are saying

3.8

Rating based on 3k Senior Processing Executive reviews

Anonymous · Voice / Blended in Bengaluru

Likes

Salary is good this is the only thing which allows your mind to work.

Dislikes

Manager, senior manager and process head don't have process knowledge. Manager just busy in Microsoft teams calls. Poor trainer. Just go to office login do your work logout go back to home. manager TL they won't give one on one meeting. Don't know how to take care of employees. Force to do extra work. No proper help on bench. Once..Read More

Read 3k reviews

Senior Processing Executive salary at Cognizant

reported by 28.5k employees

₹1.8 L/yr - ₹9 L/yr

11% more than the average Senior Processing Executive Salary in India

View more details

What Cognizant employees are saying about work life

based on 47k employees

66%

87%

70%

73%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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