Account Manager

Key Responsibilities:

Serve as the primary point of contact for assigned clients, ensuring customer satisfaction and

long-term retention.

Develop and maintain strong relationships with key stakeholders and decision-makers.

Identify opportunities for upselling and cross-selling to maximize account revenue.

Collaborate with internal teams (sales, delivery, and support) to ensure smooth execution of

projects.

Address client concerns and provide solutions in a timely manner.

Track and analyze account performance, preparing reports and recommendations for

improvement.

Negotiate contracts and agreements to achieve win-win outcomes.

Stay updated on industry trends and competitors to provide strategic insights.

Requirements:

2-8 years of experience in account management, client servicing, or a similar role.

Background in IT services, digital commerce, SaaS, or related domains is preferred.

Strong communication, negotiation, and relationship-building skills.

Ability to identify business opportunities and drive revenue growth.

Proficiency in CRM tools and MS Office Suite.