Solution Architect - ServiceNow (5-8 yrs)

Position : ServiceNow Solution Architect

Experience : 5-8 Years

Location : Chennai

Client Round : Yes

Job Description :

Role Summary :

We are looking for a skilled ServiceNow Solution Architect to design and configure architectural solutions within the ServiceNow ITSM platform. The candidate will be responsible for end-to-end implementation and optimization, ensuring system efficiency and delivering continual service improvements.

Responsibilities :

1. Design and implement ServiceNow solutions across various modules:

2. Incident Management

3. Problem Management

4. Change Management

5. Asset Management

6. Project Portfolio Management

7. Demand and Resource Management

8. Timesheet Management

9. Service Catalog Management

10. Configuration Management

11. Automation Workflows

12. Identify and resolve system deficiencies, contributing to continual service improvements.

13. Develop and maintain workflows, integrations, and custom configurations in ServiceNow.

14. Collaborate with stakeholders to gather requirements and ensure seamless implementation.

Technical Skills Required :

1. Expertise in ServiceNow Modules and customization.

2. Proficient in JavaScript, Web Services, REST APIs, and ServiceNow APIs.

1. Skilled in creating :

2. ServiceNow Workflows

3. UI Pages (Jelly and Glide Scripts)

4. UI Macros

5. Business Scripts

6. Client Scripts

7. UI Scripts, UI Actions, and Ajax Scripts

8. UI Policies, Script Includes, and Security Rules

9. Experience in Migration and integration projects.

Key Attributes :

1. Strong problem-solving and analytical skills.

2. Ability to design scalable and sustainable solutions.

3. Excellent communication and collaboration abilities.