inMorphis - Technical Lead - ServiceNow (3-5 yrs)

What Technical Lead does in InMorphis on day-to-day basis :

Technical Lead is responsible for architectural support of the Service Management product/tool suite. Rapidly develop application on the ServiceNow platform, applying innovative technical solutions to eliminate manual working.

Roles & Responsibilities :

- Lead all technical aspects of project delivery and solution delivery including : Application UI Configuration, Workflow Configuration.

- Design, configure and customize Service Now platform for client to implement/sustain the following modules

- Incident Management, Problem Management, Service Request Management, Configuration Management (CMDB), Change Management, Release Management, Asset Management, Service Catalog etc.

- Integrate Service Now with other corporate applications via web services, mid server, email etc.

- Development of required client specific custom reporting.

- Development of requirement integration components (SSO, LDAP, ADFS, SailPoint, Ping, etc.)

- Interface with ServiceNow technical teams such as Cloud Infrastructure to successfully set-up the SaaS platform.

- Be a key member of the overall implementation project team.

- Prepare all client facing and internal deliverables that are technology related.

- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.