Lead- Chapter Management

Change managers within an organization take charge of change management initiatives, guiding their implementation. They design and execute strategies to facilitate employee adoption of workplace changes, such as overseeing the smooth transition to a new project management software or implementing a flexible remote work policy.

These senior leaders collaborate closely with other key stakeholders to ensure changes align with corporate strategic objectives. They also work with project managers to ensure smooth operations, continuously monitor progress and make necessary adjustments. Change managers may also analyze employee experiences and offer solutions for a smooth transition.

To lead the adoption and delivery of the Change and Problem Management processes (based on ITIL Service support principles) through effective coordination of change planning and implementation, problem resolution, liaising building relationships with Business customers, IT Management, Team Leaders and IT support groups

To lead the adoption and delivery of the Continual Service Improvement process (based on ITIL Service support principles).To identify bottlenecks and inefficiencies in delivering IT operations and lead the implementation of Service Improvement processes and operational technologies and toolsets. 5. To be responsible for the preparation, reconciliation and production of operational MI reports for use across IT Services.