Customer Service Associate

Skill required: Omnichannel - Customer Service


Designation: Customer Service Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years


What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.


What are we looking for?

Monitors and manages projects from initiation through to completion.

Secures required resources, and uses formal processes and tools to manage resources, budgets, risks, issues and changes.

Manages projects to ensure on-time completion according to specifications and within budgeted costs.

Manages simple projects or individual elements of larger projects. Develops and delivers projects (including developing project plans/task lists) and identifies stakeholders

2+ years of Project Management or similar experience

2+ years customer facing experience

Proficient in MS Word, Excel, Outlook

Advanced verbal and written communication skills in English

Roles and Responsibilities:

Manages mid-level complexity customer deployments

Creates and communicates with customers simple project plans for standard project milestones

Has a general technical knowledge of Equinix products/processes

Manages activities of cross-functional groups to ensure commitments are met

Handles mid-level escalations independently (manager-assisted otherwise)

Resolves standard issues independently (complex with manager assistance)

Awareness of key stakeholders across functional areas, and is able to map out stakeholder lists

Able to identify the needs of stakeholders to keep them informed and updated on the progress of the deployment

 Qualifications 
Any Graduation