Customer support Advisor

• Respond to customer inquiries through written communication channels, such as emails or chat.
  

• Handle customer concerns and issues over voice communication channels, including phone calls.
  

• Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions.
  

• Collaborate with team members to escalate and resolve complex issues as needed.
  

• Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process.

What youll need

Like us, youll be deeply committed to delivering impactful outcomes for customers.

• The role requires a minimum of 6 months of B2C, preferably in the E-commerce and Fintech domains.
  

• Candidates need to be based in Bangalore and be able to work from the office.
  

• A solid ability to communicate in both written and verbal form,
  

• Language Proficiency \u2013 English & Hindi is mandatory, south Indian or other regional languages would be an added advantage.
  

• The ability to work in rotational shifts, six days a week, and be customer-focused is a must.
  

• Extensive experience with Omnichannel customer support, including Chat, Email, Social Media, App reviews, and Phone calls.
  

• Typing speed requirement \u2013 35 WPM (Words per minute) with multiple chat concurrency
  

• Familiar with ticketing tools such as Freshdesk, Fresh chat, and Ozonetel cloud agent telephony software
  
  Benefits

  You define your work
  Weacknowledge that your work does not define you. Its you who will define yourwork here. We do not encourage trade-offs between work and life.

  Propelled by courage & care
  We dareeach other with the art of possible and then watch each others back deliveringthe solution with speed, agility, heart and rigor.

  Learn with the best
  With astrong leadership team from diverse backgrounds, you can expect to get the bestof many worlds

  And muchmore!
  

  Industry competitivecompensation.
  

  Work on real problems of Indiathat will create Impact at scale.
  

  Work with all the jazz and fancythat new and innovative technologies bring.
  

  What you will not get
  

  We comefrom a place of honesty.So lets set our expectations right!
  

  Predictability of work
  You willbe a spider in the web; we will throw everything at you!

  Climbing the slow ladder of CareerGrowth
  We alllove to hop, skip & grow

  Bureaucracy and slow decision making
  What was that again?

  Meetings, meetings & only meetings
  Webelieve in agility, empowerment and get the work done