Payment Operations

About CheQ

Hey Future Teammate! Ready to dive into the fintech revolution with us at CheQ? We're not your typical 9-to-5 crew; we're the dynamic force turning credit management into a fun and rewarding journey.

Imagine instant repayments that are not just manageable but downright enjoyable. Founded by ex-Flipkart executive, Aditya Soni, CheQ has processed over $2 Billion in credit repayments in a short span. Yes, that's buying all IPL teams together! We've built a user base of over a million and raised a whopping $16 M, backed by 3one4 Capital, Venture Highway and marquee angels like Ram Shriram & Dr. Lloyd, Naveen Kukreja of PaisaBazar and Shailaz Nag of Dotpe.

We're on a mission to make credit easy, enjoyable, and filled with awesome rewards. Picture being part of a team that turns the credit maze into an adventure. If you're ready to make credit management a journey worth taking, where work feels like play, hit us up. Let's transform the game together! #JoinCheQ #FintechRevolution

What you'll be doing

We are much more than our job descriptions, but here is where you will begin

We're looking for a detail-oriented individual to join our payment operations team for a fixed contract. As a key member of our operations team, you will be responsible to set up and operate processes across banking/ Non-Banking products, maintain SLAs and handle internal and external escalations. This role will be core to the way we run our business in the most compliant manner while delivering best in class experience to our customers. The role offers you an excellent opportunity to work closely with product, operations and CX teams and develop cross functional exposure.

Transaction Monitoring:

• Manage payment experience including monitoring payment processing systems and resolving payment issues and exceptions in order to provide an exceptional customer experience.
• Monitor partner performance success rates across banks, payment gateways, and partners and continually improve the same through operational initiatives.
• Coordination with vendors, internal and external stakeholders for day-to-day operations & be accountable for end-to-end case handling of failed transactions, including analysis of error codes, working with the product team and banking partners for potential fixes, and if required, communicating to customers via the customer service team.
• Keep an eye on financial transactions to spot any unusual patterns.
• Learn to investigate and analyze alerts generated by our or partner fraud detection systems.
• Gain experience in preparing reports on suspected fraud cases.
• Managing operations of the payment systems, such as checking figures in the reconciliation process for the flow of funds between CheQ and the partners.
• Keep accurate records of incidents and investigations

Collaboration

• Work closely with different teams to share insights and information.
• Participate in team meetings to learn about emerging fraud trends.

What Youll need:

Like us, youll be deeply committed to delivering impactful outcomes for customers:

• 2 to 3 years experience in payment systems and partnership management
• Strong analytical skills with a keen eye for detail
• Basic understanding of regulations and compliance standards.
• Good communication skills and the ability to to work collaboratively.
• Any Bachelor’s degree.

Why should you join CheQ

You define your work

We acknowledge that your work does not define you. It’s you who will define your work here. We do not encourage trade-offs between work and life.

Propelled by courage & care

We dare each other with the art of possible and then watch each other’s back delivering the solution with speed, agility, heart and rigor.

Learn with the best

With a strong leadership team from diverse backgrounds, you can expect to get the best of many worlds.

And much more!

• Industry competitive compensation.
• Work on real problems of India that will create Impact at scale.
• Work with all the jazz and fancy that new and innovative technologies bring.

What you will not get

We come from a place of honesty. So let’s set our expectations right!

Predictability of work

You will be a spider in the web; we will throw everything at you!

Climbing the slow ladder of Career Growth

We all love to hop, skip & grow!

Bureaucracy and slow decision making

What was that again??

Meetings, meetings & only meetings

We believe in agility, empowerment and get the work done!