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AVP / VP Operations (US Banking: Fraud / dispute/ chargeback) - Noida

12-22 years

Noida

1 vacancy

AVP / VP Operations (US Banking: Fraud / dispute/ chargeback) - Noida

iEnergizer

posted 3d ago

Job Role Insights

Job Description

IENERGIZER NOIDA IS LOOKING FOR AN AVP/ VP Operations - Specifically from US Banking / FINTECH Process.


For Further Details reach out Sharandeep Kaur via Email - sharandeep.kaur@ienergizer.com or contact at 9266364422.


Job Description AVP/ Vice President, Operations Responsibilities


  • AVP/VP - Current Role from Banking Domain only - Fraud / Dispute/ Chargeback/ AML/ KYC
  • Managing delivery of international account in Fin Tech/US Banking .
  • Delivery matrix and contractual SLA management.
  • Ensure timely and accurate reporting of performance metrics and SLAs to the Management
  • Day to day client management.
  • Managing a span of 1000+ FTs across multiple account.
  • Lead all client and internal calls for the process, single point of contact.
  • Responsible for deploying optimal workflow to deliver the desired delivery goals.
  • Deploy and review proper Quality Control measures and Tollgates in process.
  • Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements.
  • Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.
  • Direct workflow, training and other shared services for optimum functioning of account.
  • Manage attrition and career planning of all employees within span of control.
  • Grow account strategically to increase top line for the organisation.
  • Manage and improve profitability of the account.

Educational qualification- Post Graduate in Business Management.

Work experience - 15+ years of relevant experience.


Special requirements

  • Strong written and verbal communication & technical writing skills.
  • Strong understanding of contracts and key BPO dynamics governing them.
  • Strong customer service orientation and client management skills.
  • Fundamentally a strong people manager. Should be able to guide a team to success.
  • Highly organized with a proven track record of delivering to deadlines.
  • Exceptional attention to detail and output oriented & work under pressure
  • Excellent People Management & leadership qualities.
  • Should be open to work from Office, No Cabs.


Experience: 15 - 22 Years
Industry Type: BPO / Call Centre / ITES
Location: Noida




Employment Type: Full Time, Permanent

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What people at iEnergizer are saying

Vice President Operations salary at iEnergizer

reported by 14 employees with 18-23 years exp.
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₹30.1 L/yr - ₹55 L/yr
6% less than the average Vice President Operations Salary in India
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