Customer Support Executive

About CheQ

The fintech sensation making waves in the credit scene! We're not just here to help users navigate the credit maze, we're transforming it into an adventure that elevates lifestyles, making it not just manageable, but also fun and rewarding.

Led by ex-Flipkart executive, Aditya Soni, CheQ has gained rapid traction. In just a short span, we've processed over $1 Billion in credit repayments and amassed a thriving community of over 600,000 users. And that's not all! We raised $10M seed funding, with the backing of industry titans like Venture Highway, 3one4 Capital, Multiply Ventures, Marshot Ventures, and Veda VC. Plus, marquee fintech angel advocates such as Naveen Kukreja of PaisaBazar and Shailaz Nag of DotPe have placed their trust in our venture.

If you're on the lookout for the fastest-growing fintech that's revolutionizing the credit arena, you're in the right place with CheQ!

What you'll be doing

Join our dynamic team at CheQ, a leading player in the credit management industry. We're seeking talented individuals to fill the role of customer support executive,responsible for providing exceptional customer support in the dynamic fintech industry, addressing inquiries, resolving issues, and ensuring a seamless experience for clients for cutting-edge credit and finance products. If you're passionate about making a positive impact in the financial world and thrive in a sales-driven environment, this opportunity is for you.

• Respond to customer inquiries through written communication channels, such as emails or chat.
• Handle customer concerns and issues over voice communication channels, including phone calls.
• Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions.
• Collaborate with team members to escalate and resolve complex issues as needed.
• Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process.

What you'll need

Like us, youll be deeply committed to delivering impactful outcomes for customers.

• The role requires a minimum of 6 months of B2C, preferably in the E-commerce and Fintech domains.
• Candidates need to be based in Bangalore and be able to work from the office.
• A solid ability to communicate in both written and verbal form,
• Language Proficiency English & Hindi is mandatory, south Indian or other regional languages would be an added advantage.
• The ability to work in rotational shifts, six days a week, and be customer-focused is a must.
• Extensive experience with Omnichannel customer support, including Chat, Email, Social Media, App reviews, and Phone calls.
• Typing speed requirement 35 WPM (Words per minute) with multiple chat concurrency
• Familiar with ticketing tools such as Freshdesk, Fresh chat, and Ozonetel cloud agent telephony software

Why should you join CheQ

You define your work

We acknowledge that your work does not define you. Its you who will define your work here. We do not encourage trade-offs between work and life.

Propelled by courage & care

We dare each other with the art of possible and then watch each other’s back delivering the solution with speed, agility, heart and rigor.

Learn with the best

With a strong leadership team from diverse backgrounds, you can expect to get the best of many worlds

And much more!

• Industry competitive compensation.
• Work on real problems of India that will create Impact at scale.
• Work with all the jazz and fancy that new and innovative technologies bring.

What you will not get

We come from a place of honesty. So let’s set our expectations right!

Predictability of work

You will be a spider in the web; we will throw everything at you!

Climbing the slow ladder of Career Growth

We all love to hop, skip & grow!

Bureaucracy and slow decision making

What was that again??

Meetings, meetings & only meetings

We believe in agility, empowerment and get the work done!

Please fill out the form below if you are interested in proceeding with your application -  https://docs.google.com/forms/d/e/1FAIpQLScGBQ2ZA2xFlVm9jlk2_bGmOPUCYkwIoN7YKEbrn5yvHKHl9w/viewform?usp=pp_url