Cluster Manager /Area Head

Role & responsibilities

- Assist the Regional Manager in driving the Business Growth of the region

- Execute the overall strategy, market growth and operations of the region

- Drive key business initiatives across the region through events, new stores selection.

- Continuous ideation towards team building and growth of the brand.

- Responsible for revenue target achievement, cost containment, adherence to Company SOPs

- As a member of the core team you will participate in most of the decisions and are expected to
add great value.

- Month on Month Improvement of Key Metrics like Same Store Sales Growth, Customer -
retention, NPS

- Ensure appropriate SOPs are streamlined and monitored for better control.

- Seamless co-ordinations with all aggregators and be one-point contact for dispute resolution.

- Interact with business heads, marketing, finance, operating teams and ensure disputes are resolved in the best interest of the customer and company.

- Reduce - modifications, cancellations, kitchen preparation times

- Ensure listing with a good quality restaurant ranking on all relevant platforms

- Ensure 100% store uptime in all delivery channels

- Communicate business plans to store teams to ensure maximum returns

- Analyze possible risks and opportunities wrt actual Vs plan and highlight business head ahead of time for action

- Be a visionary with a demonstrated ability to envision the end solution and architect the actions necessary achieve that solution.

Requirement:

Extremely strong organizational skills, with the desire to work in an environment of rapid growth•

Self-driven go-getter who can match the energy levels of the passionate leadership team of the company•

An ability to think ahead of the curve in terms of market scanning and business development•

Strong Operations experience with people orientation.

Working against very strict deadlines•

Leading the sales force and sales engine in the retail stores from the front•

Strong conviction in customer service and orientation

Relevant Work Experience: 6 - 7 years with an MBA