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17 Shadowfax Technologies Jobs

Cluster Manager

2-4 years

₹ 3.5 - 6L/yr

Cooch Behar

5 vacancies

Cluster Manager

Shadowfax Technologies

posted 14d ago

Job Description

Role: Sub Zonal Manager

Purpose of Role:

To monitor the performance of the hubs designated under them

Roles & Responsibilities:

1. Decision Making

-

Managing peak volume and ensuring to achieve on time pickup & delivery of shipments

-

Coordinate & analyze the hub capacity to allocate volume to hubs

-

Deciding hub locations as per geography knowledge to setup new hubs

-

Supporting hub incharges in Clearance of pendency

2. People & Manpower Management

-

Ensure 100% attendance of TLs & Rider Partners in hub

-

Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs

-

Connecting with the HIs regarding improvement of their performance

-

Providing Career progression for the Team Leaders & Hub Incharges

-

Maintaining relationship with the clients & vendors to ensure smooth operations

3. Infrastructure Management

-

Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub

Incharge & Procurement team (during new hub opening)

-

Ensuring availability of infrastructure & inventory

4. Data Interpretation

-

Ensure that the dashboard is viewed & analyzed

-

Decisions to be taken upon data interpretation & analysis

5. Performance Management

-

Ensuring smooth functioning of hubs

-

Performance management of the hubs in BIC

-

Providing feedback & guidance for improving hub performance

-

Conducting training sessions, mentoring and updating new processes across the hubs

-

Engaging the teams with regular hub visits & audits

6. Franchise Management

-

Ensuring BIC performance of Franchise hubs and guiding franchisees for improving

operations & performance

-

Proactively assessing, clarifying and validating the needs of franchise

-

Identification of new Franchise Partners to onboarding and training

-

Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving

queries of Franchise and improve performance

-

Follow up with Franchise for on time COD closure

-

Identification of Fraud activity and taking action

-

Onboarding other Delivery Channel - Kirana/3PL Vendor-

Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing Role & responsibilities





Employment Type: Full Time, Permanent

Read full job description

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What people at Shadowfax Technologies are saying

3.2
 Rating based on 6 Cluster Manager reviews

Likes

Overall organisation is amazing

  • Skill development - Good
  • +4 more
Dislikes

Poltics not good in any company

Read 6 Cluster Manager reviews

Cluster Manager salary at Shadowfax Technologies

reported by 3 employees with 6-9 years exp.
₹4 L/yr - ₹8 L/yr
41% less than the average Cluster Manager Salary in India
View more details

What Shadowfax Technologies employees are saying about work life

based on 1.4k employees
58%
58%
46%
88%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Shadowfax Technologies Benefits

Work From Home
Soft Skill Training
Job Training
Health Insurance
Team Outings
Cafeteria +6 more
View more benefits

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