Cluster Manager

Role: Sub Zonal Manager

Purpose of Role:

To monitor the performance of the hubs designated under them

Roles & Responsibilities:

1. Decision Making

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Managing peak volume and ensuring to achieve on time pickup & delivery of shipments

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Coordinate & analyze the hub capacity to allocate volume to hubs

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Deciding hub locations as per geography knowledge to setup new hubs

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Supporting hub incharges in Clearance of pendency

2. People & Manpower Management

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Ensure 100% attendance of TLs & Rider Partners in hub

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Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs

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Connecting with the HIs regarding improvement of their performance

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Providing Career progression for the Team Leaders & Hub Incharges

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Maintaining relationship with the clients & vendors to ensure smooth operations

3. Infrastructure Management

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Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub

Incharge & Procurement team (during new hub opening)

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Ensuring availability of infrastructure & inventory

4. Data Interpretation

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Ensure that the dashboard is viewed & analyzed

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Decisions to be taken upon data interpretation & analysis

5. Performance Management

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Ensuring smooth functioning of hubs

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Performance management of the hubs in BIC

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Providing feedback & guidance for improving hub performance

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Conducting training sessions, mentoring and updating new processes across the hubs

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Engaging the teams with regular hub visits & audits

6. Franchise Management

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Ensuring BIC performance of Franchise hubs and guiding franchisees for improving

operations & performance

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Proactively assessing, clarifying and validating the needs of franchise

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Identification of new Franchise Partners to onboarding and training

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Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving

queries of Franchise and improve performance

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Follow up with Franchise for on time COD closure

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Identification of Fraud activity and taking action

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Onboarding other Delivery Channel - Kirana/3PL Vendor-

Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing Role & responsibilities