Cluster Manager

Cluster Manager

About Us

At Heads Up For Tails, our aim is to create and curate innovative products and services that bring joy to pets and their families. We retail via our 90+ stores across 18 cities and our website (www.huft.com). With over 500 India-first category defining products, all of which make the brand a market leader in the pet care category, HUFT is a trusted destination for pet parents across the country. At Heads Up For Tails, we are more than just a brand; we are a purpose-driven movement dedicated to enhancing the lives of pets. Our commitment to innovation, empathy, and a customer-centric approach sets us apart in the pet care industry. Our culture is rooted in kindness, empathy, and the genuine desire to make a positive impact in the world.

Why Should You Join us?

The Pet Care space is a $100Bn market in the US and $50Bn market in China. India has emerged as the fastest growing Pet Care market in the world and estimated to reach $10Bn in the next 5yrs. We are proud to have been at the forefront of this growth over the past 16 years through which we have built loyal and growing customers in retail and online. We are equally driven by our mission to fuel the ever-growing community, needs and mindsets of digital-first pet parents across different parts of the country. This mission has us excited to build out a team that has the passion and drive to combine our strengths and the opportunity in front of us, into something that will make HUFT into the go-to destination for all pet parenting needs in India, and in time, the world.

Position Summary

The Cluster Manager's responsibilities include delivering presentations to potential and existing

customers, evaluating the performance of the sales team, and preparing concise sales reports. S/he needs to develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. S/he needs to maintain high store standards and conditions and foster a positive environment.

Responsibilities

• Achieving financial objectives by preparing an annual budget, scheduling expenditures,

analysing variances, initiating corrective actions.

• Identifying current and future customer requirements by establishing rapport with potential

and actual customers and other persons in a position to understand service requirements.

• Creating regional sales plans and quotas in alignment with business objectives
• Evaluating store and individual performances
• Supporting Store Manager with day-to-day store operations.
• Ensuring availability of merchandise and services as per the desired standards.
• Formulating pricing policies by reviewing merchandising activities, determining additional

needed sales promotion, authorizing clearance sales, studying trends.

• Implementing security systems and measures.
• Ensuring the safety and cleanliness of the store
• Maintaining the stability and reputation of the store by complying with legal requirements.
• Determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintaining operations by initiating, coordinating, and enforcing program, operational, and

personnel policies and procedures.

• Contributing to team effort by accomplishing related results as needed.
• Ensuring high levels of customer satisfaction through excellent sales service
• Maintaining outstanding store condition and visual merchandising standards
• Training & mentoring the new hires

Qualifications, Skills and Competencies

• Bachelors Degree and at least 6-10 years of working experience in a relative field
• Comfortable with presenting data and incorporating it into reporting across multiple levels of

the organization

• Self-motivated and able to work as part of a team in a fast-paced environment with changing

priorities.

• Strategic, analytical and creative thinker; able to create and develop new methods for

improvement

• Goal orientated: ability to stay focused on delivering results
• Strong interpersonal skills and the ability to work with individuals across all organizational

levels required.

• Willingness to assist other departments to develop solutions and metrics

What Heads Up For Tails Can Offer You:

With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less traveled will thrive and succeed.